Ashley Brennan
Pittsburgh,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
In Room Dining Server
Fairmont Pittsburgh
08.2022 - Current
- Set up and deliver room service food and beverage orders.
- Review daily reports, arrivals, VIP's and groups in house.
- Provide efficient food and beverage service with excellent interpersonal skills.
- Keep work area clean and exceptionally organized.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Verified accuracy and quality of orders before delivery.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Provide engaging service within Fairmont and Hotel Standards.
- Tailor service to suit specific guests needs.
- Consistently offer professional, engaging and friendly service.
Host
Fairmont Pittsburgh
01.2022 - 08.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Completed daily side work and opening and closing duties without fail.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted managers with quickly resolving any service and/or food-related issues.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Administrative Assistant
B&R Services
09.2018 - 11.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Head of department for all incoming and outgoing work for Philadelphia and other PA Counties
- Receive new entry work from various Attorneys and paralegals for Philadelphia and surrounding PA counties, complete and assign to appropriate process server
- Preparing and E-filing Philadelphia Affidavits of Service
- Assist colleagues with new entry work for Out of State services, NJ Foreclosure servies and assign to process server
- Assist Attorneys and paralegals with court filing and process serving procedural questions
- Entry of processed Affidavits of Service
Legal Clerk I
FIRST JUDICIAL DISTRICT - MUNICIPAL COURT
04.2014 - 08.2018
- Assist Director and Deputy Director with interdepartmental tasks.
- Interview general public with filings of landlord/tenant complaints, small claims matters, and various types of petitions.
- Assist pro-se litigants and attorneys via telephone and e-mail.
- Review and process mail-in complaints and petitions.
- Assign hearing dates for approved cases.
- Interview and assist pro-se litigants.
- Reviewed and processed bulk filing.
- Assisted attorney's and pro-se litigants with CLAIMS system and responded to any procedural questions.
- Organized documents to manage paper and electronic filing systems of clients.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Education
No Degree -
Temple University
Philadelphia, PA05.2010
No Degree -
Neumann University
Aston Mills, PA05.2008
Skills
- Extremely organized and focused
- Positive and highly motivated individual
- 10 years of Customer Service experience
- 10 years of Administrative Assistant experience
Timeline
In Room Dining Server
Fairmont Pittsburgh
08.2022 - Current
Host
Fairmont Pittsburgh
01.2022 - 08.2022
Administrative Assistant
B&R Services
09.2018 - 11.2021
Legal Clerk I
FIRST JUDICIAL DISTRICT - MUNICIPAL COURT
04.2014 - 08.2018
No Degree -
Temple University
No Degree -
Neumann University