Ashley Brewster
Cincinnati,US
Summary
Detail-oriented and compassionate professional transitioning from a successful career as a Quality Analyst/State-Tested Nursing Assistant to a Licensed Practical Nurse. Brings a strong foundation in data accuracy, compliance, and attention to detail, combined with a deep commitment to patient care and well-being. Skilled in communication, teamwork, and problem-solving, with a passion for providing high-quality support to healthcare teams and enhancing patient experiences. Demonstrated ability to adapt quickly to new environments and uphold the highest standards of care and professionalism.
Overview
13
13
years of professional experience
Work History
State Tested Nursing Assistant
Comunicare- Parkview Healthcare Center
04.2025 - Current
- Cared for clients with diagnoses such as respiratory failure, schizophrenia, bipolar disorder and dementia.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
FDIC Remediation Analyst
Fifth Third Bank
10.2023 - 04.2025
- Performed comprehensive data analysis to identify discrepancies, inaccuracies, and inconsistencies within databases.
- Implemented strategies to cleanse, validate, and remediate data to ensure accuracy and integrity.
- Collaborated with cross-functional teams including data engineers, analysts, and business stakeholders to understand data requirements and resolve issues.
- Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.
Quality Governance Specialist
GreenDot Corporation
06.2020 - 07.2023
- Managed fraud claim investigations, ensuring compliance and identifying potential risks.
- Coached internal departments for effective remediation and compliance adherence.
- Assessed high-value fraud claims, delivering clear and concise resolution recommendations.
- Established high-standard policies and procedures for regulatory escalations and resolutions.
- Trained Quality Analysts and Customer Resolution Specialists, ensuring adherence to SOPs.
- Identified fraud trends through root cause analysis, reducing business financial losses.
Quality Assurance Analyst/Business Controls Testing Specialist
Fifth Third Bank
08.2013 - 05.2020
- Executed risk-based testing for financial products, processes, and systems within bank's risk appetite.
- Identified, monitored, and reported risk trends, ensuring compliance with internal and regulatory standards.
- Enhanced customer experience by providing feedback for coaching and training of business line employees.
- Utilized CACS, ACE, NICE, FISERV, and SharePoint systems daily for efficient operations.
Shift Supervisor
PLS Financial
03.2013 - 07.2013
- Supervised shift operations, ensuring high attention to detail and integrity to prevent store losses.
- Provided cross-training and backup for customer service representatives, enhancing team collaboration.
- Implemented policies and procedures to improve customer satisfaction, boosting retention rates.
- Generated and distributed daily reports to relevant personnel, improving operational efficiency.
Education
Licensed Practical Nursing - Nursing
Cincinnati State Technical And Community College
Cincinnati05-2026
Skills
- Clinical judgment
- Dementia Care (Experienced)
- Therapeutic communication
- Long Term/Acute Care
- Infection control standards
- Quality Assurance
- Team management and training
- Regulatory compliance
Timeline
State Tested Nursing Assistant
Comunicare- Parkview Healthcare Center
04.2025 - Current
FDIC Remediation Analyst
Fifth Third Bank
10.2023 - 04.2025
Quality Governance Specialist
GreenDot Corporation
06.2020 - 07.2023
Quality Assurance Analyst/Business Controls Testing Specialist
Fifth Third Bank
08.2013 - 05.2020
Shift Supervisor
PLS Financial
03.2013 - 07.2013
Licensed Practical Nursing - Nursing
Cincinnati State Technical And Community College