Ashley Bridges
Summary
I am a dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. I pride myself with establishing rapport with customers. I always commit myself to increasing and driving business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Service Representative-ISR II Claims Ser
Nationwide
04.2023 - Current
- Answered an average of 15 to 20 calls a day addressing customer inquiries, solving problems, providing information, and directing customers to the best point of contact to address unresolved concerns.
- Utilized extensive knowledge of the company policies, products, and services to process first notice of loss (FNOL) while maintaining company and department metrics at a level that exceeds expectations.
- Effectively and efficiently utilized robust resources to provide and collect information for claims.
- Provided exceptional customer service during claim processing, guiding clients through each step with empathy and professionalism.
Licensed Insurance Representative
AllState/WNS
09.2021 - 04.2023
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Calculated quotes and educated potential clients on insurance options.
- Upsold additional products and services after identifying customer needs and requirements.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Assisted in training new team members, sharing expertise in insurance products and customer service best practices.
AppleCare Senior Advisor
Kelly Connect
07.2019 - 09.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Increased first-call resolution rates, implementing thorough diagnostic methods and tools.
Customer and Dispatching Service Representative
Wehco Video Client Care
03.2019 - 07.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Utilized advanced communication skills to provide clear instructions to drivers, minimizing delays and errors.
- Assisted colleagues as needed in various tasks leading to higher overall team performance.
- Kept detailed records of dispatch activities in compliance with company policies and regulatory requirements.
- Maintained open lines of communication between drivers, management, and customers for smoother operations.
Education
High School Diploma -
Harrison Central High School
Gulfport, MS05.2008
Skills
- Effective problem solving
- Professionalism and Ethics
- Claims Processing
- In-depth product knowledge
- Teamwork and Collaboration
- Customer Service
- Time Management
- Active Listening
- Adaptability and Flexibility
- Team building
- Google Suite Proficiency
- Organizational Skills
- Excellent Communication
- Multitasking Abilities
Certification
- Property and Casualty License - Arkansas Department of Insurance - Expires October 2025
Timeline
Insurance Service Representative-ISR II Claims Ser
Nationwide
04.2023 - Current
Licensed Insurance Representative
AllState/WNS
09.2021 - 04.2023
AppleCare Senior Advisor
Kelly Connect
07.2019 - 09.2021
Customer and Dispatching Service Representative
Wehco Video Client Care
03.2019 - 07.2020
High School Diploma -
Harrison Central High School