Ashley Briggs
Katy
Summary
Seasoned Customer Service Representative with 5 years of experience, adept in call handling, issue resolution, and insurance verification. Skilled in utilizing CS Pro, Cisco IP Communicator, and hospital systems like Epic and Meditech. Seeking to leverage expertise in customer communication and problem-solving as a Customer Service Rep.
Overview
10
10
years of professional experience
Work History
Packing, Shipping, and Receiving Assembler
Amazon
Richmond
09.2025 - 11.2025
- Operated packaging machinery to prepare items for shipment.
- Loaded and unloaded delivery trucks efficiently and safely.
- Inspected incoming materials for quality and accuracy before processing.
- Maintained accurate inventory records using warehouse management systems.
Customer Service Representative
Randstad
Houston
11.2024 - 11.2025
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information in the system.
- Provided product knowledge to enhance customer satisfaction and loyalty.
Customer Service Representative
Capital Group Contractor - Randstad USA
Houston
05.2022 - 09.2023
- Addressed customer inquiries through calls, emails, and messages, providing effective solutions, processing payments, and managing order requests.
- Guided customers in selecting suitable medical plans by clearly explaining plan differences, costs, coverage, deductibles, coinsurance, copays, and out-of-pocket maximums.
- Maintained accurate client records by updating personal information and documenting interactions in the customer management system using tools such as CS Pro and Cisco IP Communicator.
Medical Customer Service Representative
Randstad Staffing Service
Houston
05.2019 - 05.2021
- Addressed patient inquiries, clarified account information, and facilitated the resolution of billing and insurance matters, ensuring effective communication and patient satisfaction.
- Conducted accurate data entry of service requests and medical information into Epic, Meditech, and Cubs hospital systems while maintaining confidentiality and compliance with healthcare regulations.
- Performed quality assurance follow-ups and maintained detailed records of service requests and incident reports to uphold company standards and operational guidelines.
Insurance Verification Specialist
MFG Resources
Houston
11.2017 - 11.2018
- Analyzed and verified patient insurance benefits using the Meditech system, ensuring the accuracy of deductibles and co-pays through the ECARE (PASSPORT) platform.
- Liaised with healthcare providers and patients to gather necessary information for comprehensive insurance verification when initial data was insufficient.
- Coordinated with insurance payers to confirm coverage requirements and secured pre-certifications/authorizations for patient procedures, including maternal and newborn care.
Sales Representative/Customer Service
The Heller Group
11.2015 - 11.2016
- Maintained meticulous records of customer interactions, inquiries, and complaints, ensuring all details were accurately documented and appropriate follow-up actions were initiated.
- Analyzed and processed incoming customer requests via telephone, efficiently providing information or directing to the relevant party for resolution.
- Engaged with partners and customers to securely obtain necessary payment information and signatures, facilitating successful transactions.
Education
High School Diploma - General Education
Alphonso Crutch Charter School
Houston, TXSkills
- Meditech
- Teaching
- Epic
- Computer Skills
- Medical Receptionist
- Medical Office Experience
- Organizational Skills
- Research
- Microsoft Word
- Data Entry
- Microsoft Office
- Insurance Verification
- Medical Records
- Time Management
- Communication Skills
- Sales
- Microsoft Outlook
- Writing Skills
- Customer Service
- Quality Assurance
- Microsoft PowerPoint
- Medical Collection
- Medical Terminology
Timeline
Packing, Shipping, and Receiving Assembler
Amazon
09.2025 - 11.2025
Customer Service Representative
Randstad
11.2024 - 11.2025
Customer Service Representative
Capital Group Contractor - Randstad USA
05.2022 - 09.2023
Medical Customer Service Representative
Randstad Staffing Service
05.2019 - 05.2021
Insurance Verification Specialist
MFG Resources
11.2017 - 11.2018
Sales Representative/Customer Service
The Heller Group
11.2015 - 11.2016
High School Diploma - General Education
Alphonso Crutch Charter School