Ashley Brizendine
Jasper,TX
Summary
Dynamic leader with proven expertise in customer relationship management and problem-solving, honed at Provalus and Brookshire Brothers. Excelled in complaint resolution and staff education, significantly enhancing customer satisfaction and team efficiency. Skilled in multitasking and adaptability, consistently achieving and surpassing company goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Provalus
Jasper, TX
01.2024 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Deli Manager
Brookshire Brothers
Apple Springs, TX
02.2020 - 02.2021
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Supervised deli staff to ensure efficient customer service.
- Trained new employees on proper food handling techniques and safety regulations.
- Ordered necessary deli supplies to maintain stock levels.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Monitored daily sales reports to maximize profitability.
- Maintained accurate records of inventory and product ordering cycles.
- Resolved customer complaints in a professional manner.
- Established policies and procedures for the safe storage and rotation of food products.
- Provided guidance and mentorship to team members on how best to serve customers' needs.
- Addressed employee performance issues promptly while also providing feedback and coaching as needed.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Implemented cost-saving measures such as portion control, waste management.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Collaborated with other departments within the store to ensure smooth operations.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
Shift Leader
Brookshire Brothers
Lufkin, TX
05.2017 - 03.2018
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Checked orders for quality and completeness.
- Delegated tasks to employees and monitored activities and task completion.
- Educated customers about offerings, promotions and pricing to boost sales.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Upheld company standards and compliance requirements for operations.
Education
High School Diploma -
Chocthaw High School
Choctaw, OK05-2004
Skills
- Scheduling
- Complaint resolution
- Account updating
- Conflict mediation
- Customer relationship management (CRM)
- Email management
- Problem-solving
- Call escalation
- Product and service solutions
- Key holder experience
- Clerical support
- Multitasking and organization
- Customer relations
- Problem resolution
- Product education
- Retail store support
- Staff education and training
- Team collaboration
- Senior leadership support
- Adaptability and flexibility
- Schedule mastery
- Money handling
- Active listening
- Live chat support
- High-energy attitude
- Appointment scheduling
Affiliations
- Read books
- Crafting
Timeline
Customer Service Representative
Provalus
01.2024 - 11.2024
Deli Manager
Brookshire Brothers
02.2020 - 02.2021
Shift Leader
Brookshire Brothers
05.2017 - 03.2018
High School Diploma -
Chocthaw High School