Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Brock

Assistant Manager
Clarksville,TN

Summary

  • A dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes a variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing a strong rapport with individuals from diverse backgrounds.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Case Manager adept at handling high caseloads without sacrificing the quality of care. Operates in high-pressure environments while recommending the best resources and courses of action to benefit patient needs and return each to optimal quality of life.
  • Conscientious professional with extensive experience advocating for individuals' and families social and economic well-being. Skilled at providing guidance, support, and assistance. Strong communication and management skills and committed to inspiring community service.
  • Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Assistant Manager

Pbody's
Clarksville , TN
09.2020 - Current
  • Developed a loyal and highly satisfied customer base through proactively managing team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Created employee schedules to align coverage with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessed needs and maintained current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in the workplace.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules, and monitored performance.

Case Manager

Mental Health Coopertative
Clarksville , TN
03.2019 - 11.2022
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
  • Utilized trauma-informed approach to promote healing and empowerment for clients.
  • Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
  • Developed and implemented training programs for staff.
  • Advocated for social and community service programs to increase awareness and funding.
  • Researched best practices and developed strategies to improve program outcomes.
  • Provided leadership, guidance and support to staff members.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

Server

Cheddars
Clarksville , TN
07.2019 - 07.2022
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Social Work - Social Work

Austin Peay State University
Clarksville, TN
08.2015 - 12.2019

Clinical Counseling - Counseling

Lindsey Wilson College
Columbia, KY
08.2022 - Current

Skills

Staff Management

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Timeline

Clinical Counseling - Counseling

Lindsey Wilson College
08.2022 - Current

Assistant Manager

Pbody's
09.2020 - Current

Server

Cheddars
07.2019 - 07.2022

Case Manager

Mental Health Coopertative
03.2019 - 11.2022

Social Work - Social Work

Austin Peay State University
08.2015 - 12.2019

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Ashley BrockAssistant Manager