Ashley Bronson
Southgate
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Front Desk
Raise The Bar Gym
08.2023 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Social Media Marketing Specialist
Modere
12.2019 - Current
- Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
- Boosted reach by creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Managed paid social media advertising campaigns to reach and engage target audiences.
- Manage/ train a team of over 50+ people me.
- Help customers with meals and workouts
- Manage an accountability group for all customers
- Weekly check ins to see how customers are progressing and see what we can work on,
Teller/ Loan Officer
Vibe Credit Union
08.2015 - 06.2019
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Examined customer loan applications for loan approvals and denials.
- Recommended loan approvals and denials based on customer loan application reviews.
- Identified opportunities to cross-sell and upsell loan products to customers.
Teller
Advantage One Credit Union
02.2013 - 06.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Cross-sold credit cards, loans and other bank products.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Education
High School Diploma -
Southgate Anderson High School
Southgate, MI05.2009
Skills
- Progress Tracking
- Department Development
- Online Media Campaigns
- Positive attitude
- Marketing Strategy Management
- Team player mentality
- Active listening
- Cash handling experience
- Excellent communication
- Organizational skills
- Task prioritization
- Social Interaction
- Professional Relationships
- Referral Network
- Administrative Support
- Impeccable Time Management
- Amazing Customer Service
- Reliable Leader
Timeline
Front Desk
Raise The Bar Gym
08.2023 - Current
Social Media Marketing Specialist
Modere
12.2019 - Current
Teller/ Loan Officer
Vibe Credit Union
08.2015 - 06.2019
Teller
Advantage One Credit Union
02.2013 - 06.2016
High School Diploma -
Southgate Anderson High School
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