Years of Customer Service experience
Hi, I’m
Ashley Brooks
Columbus,IN
Summary
Detail-oriented and highly organized administrative professional with a proven track record in leadership, customer service, and billing. Seeking a dynamic role focused on supporting operations, enhancing workflow efficiency, and fostering a positive team environment.
Overview
20
7
Years of Billing & Administrative experience
Work History
Mainstream Fiber Networks
Billing Lead
05.2021 - 04.2025
Job overview
- Led billing operations for 12,000+ customer accounts, including monthly invoicing, payment posting, and account reconciliation.
- Designed and implemented billing workflows and process improvements across departments.
- Managed a team, conducting regular one-on-ones, training sessions, and workflow audits.
- Negotiated payment programs with delinquent customers following company guidelines.
- Handled billing system maintenance: message updates, adjustment codes, and billing cycle verification.
- Provided customer support via phone, email, and in-person interactions to resolve account issues.
- Conducted quality control reviews on employee assignments and processes.
CVS Pharmacy
Pharmacy Technician
09.2008 - 07.2011
Job overview
- Processed prescription orders, managed insurance communications, and maintained pharmacy inventory.
- Delivered excellent customer service both in-person and over the phone.
Columbus Collision Center Inc
Office Manager
12.2004 - 12.2007
Job overview
- Directed office operations including payroll, financial management, and customer service.
- Prepared vehicle damage estimates and supported insurance communications.
Education
Columbus North High SchoolColumbus, IN
Core 40 High School Diploma
University Overview
Activities: Varsity Cheerleading (Football and Basketball), HIP Community Volunteer Program, School Newspaper and Yearbook Staff.
Skills
- Excellent verbal and written communication skills
- Staff training and team leadership
- Expertise in varying billing and CRM systems
- Customer Service and conflict resolution
- Advanced data entry, record maintenance, and calendar management
- Workflow development and quality analysis
- Attention to detail
- Payment processing
- Dispute resolution
- Invoice management
- Collections management
- Data entry proficiency
- Account reconciliation
- Accounts receivable management
- Accuracy and precision
- Financial reporting
- Account management
- Auditing
- QuickBooks proficiency
- Billing process management
- Multitasking Abilities
- Microsoft office
- Billing data verification
Accomplishments
Promoted from Billing Associate to Billing Lead within the first 90 days with Mainstream Fiber, training all new associates and developing workflows for Billing processes.
Timeline
Billing Lead
Mainstream Fiber Networks
05.2021 - 04.2025
Pharmacy Technician
CVS Pharmacy
09.2008 - 07.2011
Office Manager
Columbus Collision Center Inc
12.2004 - 12.2007
Columbus North High School
Core 40 High School Diploma
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