Ashley Brottlund
Gladstone,OR
Summary
Energetic Administrative Coordinator dedicated to assisting with administration for executives and CEO's as well as managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Epic, EMR systems and Microsoft tools.
Detail-oriented, a team player with strong organizational skills. With the ability to handle multiple projects simultaneously with a high degree of accuracy.
With a proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Organized simultaneous office functions and direct administrative personnel to meet needs of Executives. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.
I am able to provide multiple recommendations from past colleagues and supervisors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Administrative Coordinator
Providence Health & Services
01.2023 - Current
- Assisted management with special projects to complete all tasks by deadlines.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Created presentations and other materials to support organizational activities.
- Maintained office calendars to track important dates and deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Developed and implemented organizational systems to streamline daily operations.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Collaborated in timely processing of billing and accounts receivables.
- Created and maintained detailed records of office expenses to accurately predict future budget requirements.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Completed bi-weekly payroll for 300 employees.
Rehabilitation Office Assistant
Providence Health & Services
07.2021 - 01.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Monitored security to help maintain equipment, data and information safety.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Compiled and analyzed data to produce reports.
- Assisted with onboarding of new employees.
- Monitored and tracked budgets and expenses.
- Edited documents to keep company materials free of grammar errors.
- Informed and supported business leaders through consistent communication and administrative support duties.
Home Care Provider
MANIFEST INDEPENDENCE LLC
04.2021 - 09.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Administered medication as directed by physician.
- Assisted patients with self-administered medications.
- Developed and implemented care plans for clients.
- Constructed cognitively stimulating activities.
- Assisted with end-of-life care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Scheduled and coordinated medical appointments.
- Provided direct personal care and administrative services to clients.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Followed nutritional plans to prepare optimal meals.
- Developed rapport to create safe and trusting environment for care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Resident Manager
Cascadia Senior Living & Fieldstone Communities
03.2021 - 07.2021
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Verified high-quality care through enforcement of standards and conduction of regular performance evaluations.
- Arranged transportation and documented details of discharge transition plans.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Maintained detailed records in compliance with agency standards and regulations.
- Communicated with healthcare providers to facilitate continuity of care.
- Successfully negotiated client contract renewals to create increased revenue.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Collected and maintained careful records of rental payments and payment dates.
- Collaborated with patients and families to provide care and treatment education.
- Assessed patient conditions during daily rounds and recommended changes to care plans.
- Managed department staff by monitoring performance, implementing improvement plans and conducting training.
- Helped set goals, determine appropriate interventions and connect resources for individual patients.
Certified Medication Aide
Frontier Senior Living
01.2020 - 03.2021
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Administered medications to patients and remained vigilant for negative side effects.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reordered medication to maintain adequate supply.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Monitored medication storage area to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Transported patients to operating and treatment rooms by using wheelchairs and wheeled carts.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Test Proctor
Pearson
12.2019 - 03.2021
- Monitored student classroom and outdoors activities to promote student safety.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Located materials and online resources by demonstrating use of equipment and software.
- Directed, coordinated and evaluated activities of personnel and support staff engaged in administering academic departments or alumni organizations.
- Performed shelf reading to monitor accurate placement of materials.
- Developed bulletin boards and displays and used other marketing skills to promote library programs and materials.
Midwife Assistant
Panhandle birth services
11.2019 - 03.2021
- Educated mothers and families on pregnancy-related topics to inform and prepare for pregnancy, childbirth and newborn care.
- Kept accurate medical records by documenting patient prenatal care, labor and delivery and postpartum care.
- Watched vital signs, checked for comfort levels and monitored emotional states of mothers before, during, and after labor.
- Performed neonatal assessments by checking baby's vital signs and performing physical exams to determine overall health at birth.
- Promoted benefits of breastfeeding and offered education on proper positioning, latching and breast care.
- Provided prenatal care by monitoring mother and baby health, identifying potential health concerns and providing advice to support mothers.
- Followed professional standards and guidelines by adhering to ethical and legal guidelines and maintaining continued education certifications.
- Managed fetal distress and delivery complications calmly to provide safety to mothers and babies.
- Advocated for mothers' rights and choices to make informed decisions about care by respecting human autonomy.
- Administered pain medication during deliveries to keep mothers comfortable and safe during delivery.
- Checked general and mental health and overall comfort of mothers in prenatal appointments.
- Used massage to increase patient comfort and streamline birthing processes.
- Directed parents and newborns to physicians without causing parent alarm based on problematic test results and health conditions of babies and mothers.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Disinfected tools, equipment and surfaces between patients.
- Answered patient inquiries and provided information about healthcare services.
- Took and recorded patients' vital signs, documenting in medical charts.
Certified Medication Aide
Brookdale sleepy Hollow
08.2017 - 09.2019
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Administered medications to patients and remained vigilant for negative side effects.
Education
Business Administration and Management, General - Project Management
Louisiana State University And A&M College
Baton Rouge, LA10.2023
High School Diploma -
Covenant Christian Homeschool
Tehachapi CA07.2007
Skills
- Project Planning
- Project Management
- Environment, Health, and Safety (EHS)
- Insurance
- Administrative Assistance
- Telephone Etiquette
- Data Entry
- Documentation and Recordkeeping
- Office Administration
- Time Management
- Microsoft Excel
- Filing
Websites
Certification
- Techniques for Project Development - Louisiana State University
- Essentials of Project Management - Louisiana State University
- Estimation and Cost Benefit Analysis - Louisiana State University
- Certified Quality Assurance Professional (CQAP) - Louisiana State University
Timeline
Associate Administrative Coordinator
Providence Health & Services
01.2023 - Current
Rehabilitation Office Assistant
Providence Health & Services
07.2021 - 01.2023
Home Care Provider
MANIFEST INDEPENDENCE LLC
04.2021 - 09.2022
Resident Manager
Cascadia Senior Living & Fieldstone Communities
03.2021 - 07.2021
Certified Medication Aide
Frontier Senior Living
01.2020 - 03.2021
Test Proctor
Pearson
12.2019 - 03.2021
Midwife Assistant
Panhandle birth services
11.2019 - 03.2021
Certified Medication Aide
Brookdale sleepy Hollow
08.2017 - 09.2019
Business Administration and Management, General - Project Management
Louisiana State University And A&M College
High School Diploma -
Covenant Christian Homeschool