Ashley Brown
Account Manager
Los Angeles,CA
Summary
Dynamic Account Manager offering expertise in building and retaining key accounts, enhancing profit channels and developing successful sales strategies. Proven track record in customer relationship and project management, team leadership, and order execution.
Overview
14
14
years of professional experience
Work History
Account Manager/IS Coordinator - Part Time
VBS Corp, LLC
2022.12 - Current
- Collaborate with founders, developers and marketing group to launch new Android/iOS App in 2023.
- Manage relationships with beta testers and improve process-flow to maximize results.
Account Manager
Fluid USA, Inc
2022.01 - 2022.12
- Responsible for managing and growing current customer accounts for chemical technology company.
- Built strong customer relationships and delivered customer-centric solutions by having a deep understanding of customer products and competitive landscape.
- Closed 5 strategic new customer accounts for US launch products by identifying key entry points and using consultative-sales approach.
- Managed $8 million of business and took EBITDA from 7% to 18% in my territory.
Customer Service & Project Manager
Fluid USA, Inc
2020.09 - 2021.12
- Responsible for exceptional customer service and onboarding new accounts utilizing strong communication skills and ERP tools (MS Dynamics 365).
- Facilitated inter-departmental collaboration to effectively support customers and improve efficiency of order execution by 25%.
- Managed a variety of customer-driven projects by creating detailed project plans and collaborating with internal and external groups which resulted in execution of deliverables within budget.
Market Research Project Manager - Part Time
Sustainable Ag Ventures
2016.09 - 2020.07
- Created Excel spreadsheets and Powerpoint presentations to provide market research data and marketing materials to leading private equity partners.
Public Health Program Manager
Massachusetts General Hospital
1998.10 - 2001.10
- Developed patient tracking database for breast cancer screening program for community-based MGH health center which improved program efficiency by 50%.
- Designed, managed and evaluated health promotion program for teenage girls focused on reducing substance use, teen pregnancy and dating violence.
Information Systems Analyst
Fidelity Investments
1993.10 - 1998.07
- Designed internal HR/Payroll system improvements to meet changing demands across various lines of business by collaborating with department heads and development team.
- Conducted internal HR/Payroll user training, reporting and business analysis.
Education
Master of Public Health -
Boston University School of Public Health
Boston, MA2000-12
Bachelor of Arts - Italian Literature & Language, Cum Laude
Smith College
Northampton, MA1993-05
Skills
- Account management & customer service
- Value-based relationship building
- Business growth & customer retention
- MS Excel, Dynamics 365 ERP, Adobe PDF editor
Timeline
Account Manager/IS Coordinator - Part Time
VBS Corp, LLC
2022.12 - Current
Account Manager
Fluid USA, Inc
2022.01 - 2022.12
Customer Service & Project Manager
Fluid USA, Inc
2020.09 - 2021.12
Market Research Project Manager - Part Time
Sustainable Ag Ventures
2016.09 - 2020.07
Public Health Program Manager
Massachusetts General Hospital
1998.10 - 2001.10
Information Systems Analyst
Fidelity Investments
1993.10 - 1998.07
Master of Public Health -
Boston University School of Public Health
Bachelor of Arts - Italian Literature & Language, Cum Laude
Smith College
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