Ashley Brown
Senior Receptionist
Staten Island,NY
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Eclinical and Athena for appointment scheduling system to manage over 250 patients weekly. Organized and accurate in managing patient flow. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in customer service and medical records.
Overview
14
14
years of professional experience
Work History
Senior Medical Receptionist
Amboy Medical Practice
1058 Forest Ave Staten Island, NY 10305
05.2019 - Current
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records for patients.
- Enhanced office efficiency by handling 30+ callers per day.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability.
- Carefully transcribed phone messages and relayed to appropriate personnel.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Obtain payments from patients and scanned identification and insurance cards.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Obtain strict HIPAA guidelines at all times to protect patient privacy.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
- Checked patient insurance, demographic and health history to keep information current.
Medical Biller
Forest Avenue Billing
02.2018 - 10.2018
- Collected payments that were made and applied them to over 200 patient accounts.
- Efficiently collected payments and communicated with patients.
- Reviewed eligibility and accurateness.
- Communicate with insurance companies for eligibility
- Communicate with patients daily about their insurance
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
Front End Manager / Key holder
C-Town Supermarkets
01.2016 - 11.2017
- Interpreted company policies to over 25 workers and enforced safety regulations.
- Analyzed, resolved work problems and assisted workers in solving work problems.
- Conferred with other supervisors to coordinate activities of individual departments.
- Responsible for opening/closing of C-Town, bank deposits, paperwork, and checking in vendors.
- Handled guest complaints and maintained positive shopping experience for all customers.
- Trained and supervised new employees to provide outstanding customer service and handle cash register properly
- Processed shipments; stocked merchandise; performed inventory
- Provided excellent customer service, made refunds and exchanges as necessary
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Oversaw cash flow of store, including cashier operations, bookkeeping and security.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Supervised and guided new employees and responded quickly to questions, which improved understanding of job responsibilities.
- Maintained strong customer relations and effective customer service standards.
- Evaluated employee performance and made recommendations for improvements.
- Reviewed financial reports and trend forecasts.
- Recorded financial transactions and performed account reconciliations.
Head Cashier
Key Food/ C-Town
09.2012 - 07.2015
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding back order availability, future inventory and special orders
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Assisted customers with food selection, inquiries and order customization requests
- Recommended alternative items if product was out of stock
- Communicated all store initiatives and promotions to customers to generate return business
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Built effective training and coaching strategies to optimize team performance.
- Educated employees on all job tasks, including register use, merchandising and customer service.
Head Cashier
Top Tomato Superstore
06.2009 - 07.2012
- Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder to cash safe.
- Trained new employees
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle..
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL02.2015
High School Diploma -
New Dorp High School
Staten Island, NY06.2007
Skills
- Trusted key holder
- Exceptional communication skills
- Cash flow management
- Aiding transition of data
- Time management skills
- Willing to learn new things
- Computer skills (Microsoft Word and Excel)
- Credit card processing
- Understanding of database procedures
- Medical office administration
- HIPAA Guidelines
- Medical Records Management
- Electronic Medical Records
- Insurance Verification
Timeline
Senior Medical Receptionist
Amboy Medical Practice
05.2019 - Current
Medical Biller
Forest Avenue Billing
02.2018 - 10.2018
Front End Manager / Key holder
C-Town Supermarkets
01.2016 - 11.2017
Head Cashier
Key Food/ C-Town
09.2012 - 07.2015
Head Cashier
Top Tomato Superstore
06.2009 - 07.2012
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
High School Diploma -
New Dorp High School