ASHLEY BROWN
Richton Park,IL
Summary
A motivated and enterprising human services professional with experience in diverse environments collaborating with entry level through management level positions to accomplish overall goals. Operates in high-pressure environments while recommending the best courses of action to benefit client needs. Proactive and resourceful with strong knowledge of community resources. A dedicated and hardworking team player who consistently implements workplace enhancements to maintain smooth operations.
Overview
15
15
years of professional experience
Work History
Senior Care Coordinator Supervisor
Catholic Charities Archdiocese of Chicago
07.2022 - Current
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Provides individual and/or group supervision for case coordinators providing direct service to elderly and frail clients
- Responsible for assigning and monitoring case work to care coordinators, case aides and administrative staff and ensuring it is performed in an efficient, prompt, professional and accurate manner and provides guidance, when necessary
- Create and manage timelines and tasks in a fast-paced environment and collaborate with other teams to complete projects as needed
- Maintains up-to-date and accurate client files and databases, as required by agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing, or accrediting bodies
- Communicate with clients via telephone/email to provide information of Community Care Programs and other community resources.
Senior Care Coordinator II
Catholic Charities Archdiocese of Chicago
09.2019 - 07.2022
- Provide case management services for the senior population, by assisting clients in completing Medicaid applications to obtain benefits and services they may qualify for under the Medicaid waiver program
- Conduct home visits and assess the complex needs of elderly/frail clients by completing comprehensive assessment (DON) and developing care plans
- Create effective care plans which appropriately match the needs of clients’ standards and guidelines of state funders, contractors, and governmental regulations
- Complete necessary documentation for MCO (managed care) clients in prescribed time frame
- Maintains up-to-date and accurate client files and databases
- Makes appropriate referrals and utilizes community resources.
Social Services Assistant Director
Aperion Care Nursing Center
02.2018 - 02.2019
- Provide case management/counseling services to long term/short term residents with medical/mental health needs
- Maintain personal contact as possible with resident and families or guardian and coordinate care plan meetings
- Communicate with clinician team to update on progress of resident
- Complete a social history/psychosocial assessment for each resident that identifies social, emotional, and psychological needs
- Maintain appropriate departmental documentation in a timely manner and monitor care plan progress for residents
- Assist with completing appropriate documentation for any resident that reports abuse and report to IDPH in timely manner
- Coordinate discharge planning for appropriate resident such as home health agencies, medical equipment, community resources and all aspects of hospice care for resident or families who chose hospice care
- Maintain patient confidentiality per HIPAA regulations.
Psychosocial Rehabilitative Service Coordinator
Crestwood Terrace Nursing Center
05.2017 - 02.2018
- Provide case management/counseling services to 25+ residents with mental illness/substance abuse
- Supportive treatment interventions to maintain or enhance resident capacity for independent functioning
- Assist with completing appropriate documentation for any resident that reports abuse and report to IDPH in timely manner
- Communicate with psychiatrist to update on progress of resident
- Conduct counseling/skills group
- Complete initial, monthly, quarterly, annual assessments for caseload and maintain comprehensive case records
- Participate in care plan meetings with resident and family members
- Engage in crisis intervention as needed.
Imaging Associate/Customer Service Representative
Pitney Bowes
04.2009 - 05.2017
- Data entry, scan, and images files for clients and process checks
- Assists with the pick-up and delivery of mail, parcels, copy jobs and faxes
- Handles and promptly delivers time-sensitive material (confidential and urgent) to customers as needed
- May participate in quality and productivity reviews and provide feedback to management
- Maintains all logs and necessary documentation (i.e
- Volumes, cost analysis) to assist with the preparation of the year-end budget process.
Education
Masters of Business Administration -
Capella University
Minneapolis, MN05.2021
Bachelor of Arts: Psychology -
National Louis University
Chicago, IL06.2016
Associate of Arts: Psychology -
Harold Washington College
Chicago, IL06.2013
Skills
- Illinois Department on Aging Certification
- Strong organizational/Leadership Skills
- Efficient oral/written communication
- Bilingual (American Sign Language)
- ECCPIS/PSS/Umbrella CMS proficient
- Microsoft Office
Timeline
Senior Care Coordinator Supervisor
Catholic Charities Archdiocese of Chicago
07.2022 - Current
Senior Care Coordinator II
Catholic Charities Archdiocese of Chicago
09.2019 - 07.2022
Social Services Assistant Director
Aperion Care Nursing Center
02.2018 - 02.2019
Psychosocial Rehabilitative Service Coordinator
Crestwood Terrace Nursing Center
05.2017 - 02.2018
Imaging Associate/Customer Service Representative
Pitney Bowes
04.2009 - 05.2017
Masters of Business Administration -
Capella University
Bachelor of Arts: Psychology -
National Louis University
Associate of Arts: Psychology -
Harold Washington College
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