Ashley Brown
Hudson,FL
Summary
Highly motivated and committed worker with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Organized individual that continuously improves over all aspects throughout the organization. Dedicated employee that follows company policies, procedures and adheres to all company standards. Flexible team member that can adjust to any task that given. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
Work History
Lead Medical Assistant/Certified Trainer
Tampa General Hospital/USF
11.2015 - Current
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures, policies and best practices.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Collaborated with other administrative and clinical staff as a part of the Team Member Advisory Committee.
- Assisted physicians and nurses with clinical procedures following safe practices and risk management policies.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handle administrative and clinical needs.
- Audited quality control samples to verify effectiveness and worked as an official validator for all clinical staff.
- Coordinated work of clinical staff to keep team performance high and effectively handle needs of 60+ patients per day.
- Implemented care and efficiency improvements to support and enhance office operations.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Evaluated the effectiveness of training programs through regular assessment and analysis, leading to continuous improvement efforts.
- Mentored employees to develop their clinical skills, fostering a collaborative work environment within the team.
- Designed comprehensive assessment tools to evaluate trainees' progress accurately.
- Conducted post-training follow-ups with employees to ensure proper knowledge transfer and application on the job site.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Adhered to class plan and deadline-oriented training schedule.
- Developed individualized training plans to achieve staff readiness.
- Provided coaching and ongoing mentoring to employees.
- Established and maintained quality control standards.
Education
BBA - Business Administration And Management
Western Governors University
Salt Lake City, UT11.2027
Certificate -
Concorde Career Institute
Tampa, FL10.2015
High School Diploma -
Ridgewood High School
New Port Richey, FL05.2009
Skills
- Performance Improvement
- Staff Oversight
- Conflict Resolution Techniques
- Team Building and Supervision
- Critical Thinking Abilities
- Multitasking Capabilities
- Interpersonal Skills
- Adaptability and Flexibility
- Attention to Detail
- Professionalism and Ethics
- Customer Service Orientation
- Problem Solving Abilities
Timeline
Lead Medical Assistant/Certified Trainer
Tampa General Hospital/USF
11.2015 - Current
BBA - Business Administration And Management
Western Governors University
Certificate -
Concorde Career Institute
High School Diploma -
Ridgewood High School
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