Ashley Brown
Highland,MD
Summary
Reliable, kind, and passionate college student, with experience in a fast-paced, customer service profession. My enthusiasm to excel and strong work ethic, allowed me to gain an administrative role very quickly at a previous place of employment. I developed honest and dependable relationships with clients and loved making people happy. Following this, I have been employed at my Community College bookstore and The Common Kitchen, where I have expanded my customer service experience and familiarized myself with the organizational skills required for receiving and selling books, as well as cooking, preparing, and handling food. As I work towards completion of my Literature BA degree at Goucher College, I am seeking to work part-time.
Overview
3
3
years of professional experience
Work History
Cashier and Empanada Fryer
Tasty Empanadas at The Common Kitchen
Clarksville, Maryland
03.2022 - 08.2023
- Handled and counted cash drawers every morning and evening
- Set up the booth, and put away the booth at the start and end of each shift
- Fried empanadas in large numbers throughout the day
- Served and handled food handed directly to customers
- Handled all cash and card transactions
- Took mobile orders over the phone, and worked with Doordash orders
- Restocked fridge and booth as needed.
Bookseller
Barnes and Noble College at Howard County Community College
Columbia, MD
07.2021 - 02.2022
- Received and stocked incoming textbooks and general merchandise
- Processed orders/returns in-store and online
- Answered phone calls to walk customers through placing orders or resolving issues with orders placed online/in-store
- Upselling of Bartleby (online learning tool) to all customers
- Handling payments of cash, credit card, and financial aid
- Helping customers with inquiries for textbooks needed for their classes
- Paying and processing invoices and book deliveries
- Organized shelves kept up and with store appearance
- Packaged and mailed orders/returns to customers and companies
- Experience with cash registers/POS systems and online databases.
Dog Daycare Attendant and Receptionist
Wagging Lounge Dog Resort
Columbia, MD
07.2020 - 05.2021
- Provided the highest quality customer service to every customer and exceptional care to all animals
- Supervised play groups of 50-70 dogs at any given time, to provide a safe, clean environment and referee any disturbances between dogs that may occur
- Maintained, clean, and organized deluxe boarding areas, kennels, and outdoor play spaces for up to 200 dogs
- Independently checked animals in and out
- Collected payments for boarding, daycare, and grooming
- Answered phone calls
- Booked reservations and handled walk-in pet services
- Daily responsible for all pet care instructions, including dietary needs and medications
- Exercised dogs daily with walks and vigorous play activities
- Trained new employees and supervised co-workers in daycare yards and kennels
- Responsible for creating and posting the daily agenda of daycare and boarding appointments.
Education
Bachelor of Arts - American Literature
Goucher College
Towson, MD01-2025
English -
Howard Community College
12.2022
Skills
- Excellent communication and customer relations
- Positive and proactive attitude
- Customer appointment scheduling and records management
- Adaptability in high-stress situations
- Cash register and administrative computer experience
- Leadership experience in administration and animal care
- Packaging and handling books and general merchandise
- Receiving and processing web/in-store orders
- Ability to upsell to customers (top-seller of Bartleby)
- Kitchen and deep fryer experience
Timeline
Cashier and Empanada Fryer
Tasty Empanadas at The Common Kitchen
03.2022 - 08.2023
Bookseller
Barnes and Noble College at Howard County Community College
07.2021 - 02.2022
Dog Daycare Attendant and Receptionist
Wagging Lounge Dog Resort
07.2020 - 05.2021
Bachelor of Arts - American Literature
Goucher College
English -
Howard Community College
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