Ashley Stalker
Houston,TX
Summary
With over 20 years experience in cutomer service. I aim to excel as a customer success manager by delivering exceptional customer service, effectively managing guest relations, and achieving all sales targets. I aim to enhance my skills in communication and problem- solving, ultimately contributing to the overall success of the team and fostering long-term customer loyalty. Within a few months, I aspire to take on additional responsibilities, such as training new staff and implementing innovative sales strategies, to drive revenue growth and improve operational efficiency.
Overview
19
19
years of professional experience
Work History
Front Desk Manager
Drop Shots
08.2023 - Current
- Enhance guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Train new staff on correct procedures, compliance requirements, and performance strategies.
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Control cash and credit card payment transactions at front desk to successfully reduce errors.
- Coordinate with sales department to identify potential leads from incoming inquiries.
- Establish strong rapport with returning guests while building new connections with first-time visitors.
Executive Assistant
Fleck Automotive Group
08.2018 - Current
- Screen calls and emails and responded accordingly to support executive correspondence.
- Organize and coordinate conferences and monthly meetings.
- Update spreadsheets and databases to track, analyze and report on performance and sales data.
- Process travel expenses and reimbursements for executive team and senior management group.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Conduct end-of-month profit reporting for all used vehicle sales.
- Draft sales contracts and warranty documents to facilitate sales transactions.
General Manager
Angry Elephant
10.2022 - 06.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
Master At Arms
United States Navy
09.2005 - 09.2009
- Patrolled areas and allowed restricted area access for authorized personnel.
- Logged and filed classified documents.
- Completed multiple fire prevention safety training.
- Safeguarding 70 Homeported ships, 16 Aircraft squadrons, 386 Tentant commands, 13 Piers, and 5 miles of restricted waterway.
- Conducted security patrols, random anti-terrorism measures, administrated vechile inspections and managing traffic flow for over 60,000 vechiles entering Naval Station Norfolk.
- Enforced the current force protection condition and post orders for 9 entry control points vital in the protection of world's largest Naval Station.
Education
Criminal Justice
United States Navy
VirginaSkills
- Customer Service Excellence
- Sales Proficiency
- Front Desk Operations
- Multitasking Ability
- Attention to Detail
- Team Collaboration
- Customer Complaint Resolution
- Excellent Communication Skills
- Energetic Self-Starter
Accomplishments
- Met and exceed all sales goals
- Planned corporate meetings, lunches and special events for groups.
- Customer satisfaction improvement
- Training and mentorship
- Process optimization
- Cross selling success
- Routinely helped customers each day in a high-volume atmosphere.
Timeline
Front Desk Manager
Drop Shots
08.2023 - Current
General Manager
Angry Elephant
10.2022 - 06.2023
Executive Assistant
Fleck Automotive Group
08.2018 - Current
Master At Arms
United States Navy
09.2005 - 09.2009
Criminal Justice
United States Navy