Ashley Brown
Calera
Summary
With experience in Early Childhood and Urology Centers of Alabama, I possess qualities that align perfectly with the job requirements. Eager to expand knowledge in the healthcare field, I bring strong communication skills, organizational abilities, meticulous planning, efficient scheduling, patience, and professionalism. These attributes make me an ideal candidate for this position. I appreciate your consideration and thank you for reviewing my application.
Overview
7
7
years of professional experience
Work History
Front Office Assistant
Urology Centers of Alabama
10.2022 - Current
- Operated efficiently across multiple sites in Birmingham, AL.
- Proficient with various healthcare software and telecommunication systems.
- Coordinated master schedule by booking and rescheduling appointments.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Trained and supervised employees on office policies and procedures.
Preschool Lead Teacher
Bright Horizons Family Solutions
10.2018 - 10.2022
- Joined Bright Horizons as a Lead Teacher after relocating.
- Earned new and upcoming teacher award after first year of employment.
Preschool Lead Teacher
Children's Learning Adventure
05.2018 - 10.2018
- Gained position of Lead Teacher following college completion.
- Recognized as Teacher of the Year while employed.
Education
B.S. - Child and Youth Development-Specialization
Point University
West Point, GA05.2018
Minor - Biblical Studies
Point University
West Point,GA05.2018
Diploma -
Dutchtown High School
05.2014
Skills
- Childhood Education
- Proficient in Classroom Management
- Curriculum Development
- Customer Engagement
- Software Competency
- Reception Management
- Patient Appointment Coordination
- Proficient in Multi-Line Telephone Systems
- Data Input
- Problem-solving skills
- Time management
- Insurance verification
- Medical terminology
Timeline
Front Office Assistant
Urology Centers of Alabama
10.2022 - Current
Preschool Lead Teacher
Bright Horizons Family Solutions
10.2018 - 10.2022
Preschool Lead Teacher
Children's Learning Adventure
05.2018 - 10.2018
Diploma -
Dutchtown High School
B.S. - Child and Youth Development-Specialization
Point University
Minor - Biblical Studies
Point University
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