Overview
Work History
Education
Timeline
Generic
Ashley Brown

Ashley Brown

Columbus

Overview

23
23
years of professional experience

Work History

Housekeeper

The Mall At Tuttle Crossing/NAMDAR Realty
07.2024 - Current


  • Cleaning common areas: This includes vacuuming, sweeping, mopping, and dusting floors and furniture. This also includes keeping the food court and dining areas clean and trash free.
  • Cleaning bathrooms: This involves cleaning sinks, toilets, showers, and other bathroom fixtures.
  • Washing windows and mirrors: This may be part of the cleaning routine, depending on the property.
  • Emptying trash and recycling bins: Ensuring waste is properly disposed of.
  • Washing and drying linens

Dispatcher

Capital Towing & Recovery
08.2021 - Current
  • Accepting calls from customers, account holders, and police agencies for towing, impounds, and service calls.
  • Dispatching tow truck drivers and routing calls
  • Data entry
  • Releasing vehicles from impound lot
  • General Office Responsibilities

Shift Manager

Libby Lou’s Fun Factory
04.2024 - 07.2024
  • Managing other employees on shift and ensuring operations are being completed in a timely manner
  • Taking and making orders for customers in shop as well as for the online delivery platforms
  • Prep, Stock, & Inventory

Security Supervisor

Eldorado Scioto Downs Racino
06.2016 - 08.2021
  • Overseeing daily operations of a shift in security department which includes but is not limited to mentoring and teaching/training officers how to provide excellent family style service as well as ensure that they are continuing to perform the other duties associated with their position correctly.
  • Maintaining the safety of guests and employees across the entire property
  • Escorts
  • Assessing possible impairments and ensuring that they receive safe rides home and do not remain on the Gaming Floor in accordance with the State Law.
  • Facilitation of Property Self Exclusion Process.
  • Responsible for responding to both patron and employee medical situations and emergencies.
  • Accountability for all controlled keys utilized property wide in the Key Traka system
  • Resolving patron conflicts and concerns
  • Incident report/documentation
  • Administrative Duties- Officer scheduling, Scanning and filing documentation for officers and saving into database tracking system
  • Scheduling for shifts.

Security Officer

Eldorado Scioto Downs Racino
08.2014 - 06.2016
  • Greeting patrons and answering any questions patrons may have.
  • Requesting appropriate identification at entrances to ensure all patrons entering are 21 years of age.
  • Providing escorts to staff and/or patrons with large amounts of casino money.
  • Security at race track and accountability for horses exiting and entering stable gate grounds.
  • Assisting patrons with lost and found and scooter rentals.
  • Casino office dispatch-delegating assignments/duties to available officers and supervisors, collecting hourly patron counts, recording radio logs, monitoring doors to mantrap entrances and hallways, and answering and directing telephone calls.
  • Monitoring guests' safety and ensuring they are abiding by all Ohio State laws.

Security/Bouncer

House of Blues Cleveland
06.2013 - 07.2014
  • Customer/Guest Services- Answering guest questions and directing them to appropriate places in venue.
  • Crowd control-Monitoring guests during events to ensure they are adhering to venue policies and state laws and remaining safe all while enjoying their experience at the venue.
  • Requesting appropriate identification and Wristbanding patrons (if applicable) to ensure that patrons are over the legal drinking age as per state law.
  • Maintaining the safety and protection for all guests and performers visiting venue.

Busser

Rosewood Grill
01.2013 - 07.2013
  • Assisted in cleanliness of restaurant through resetting of tables to prepare for new guests of restaurant.
  • Greeted seated customers with ice water.

Case Manager

Murtis H. Taylor Multi Service Center
10.2010 - 04.2012
  • Coordinated and implemented annual treatment plans for each individual patient
  • Assessed patient's individual needs including psychiatric and physical health, benefits, etc. and linked patient with needed community resources. (Medical doctors, food pantries, etc.)
  • Completed Monthly Medicaid Spend-Down receipts for each applicable patient.
  • Implemented individualized, restorative interventions to improve interpersonal, community integration, and independent living skills to increase patient's independent functioning and reduce their risk for psychiatric inpatient hospitalization.
  • Advocacy and Outreach
  • Provided referrals to outside agencies (IE-Eden, HEAP, Social Security, ODJFS) to assist caseload in securing needed items such as food assistance, housing/shelter, identification documents, guardianship as well as entitlements (SSI/SSDI, Medicaid/Medicare, EBT, etc.)
  • Filed documentation in patient charts.
  • Documented patient progress.
  • Crisis Management

Case Manager (Community Psychiatric Support)

Rakesh Ranjan, MD. And Associates
12.2008 - 05.2010
  • Coordinated and implemented annual treatment plans for each individual patient
  • Assessed patient's individual needs including psychiatric and physical health, benefits, etc. and linked patient with needed community resources.
  • Completed Monthly Medicaid Spend-Down receipts for each applicable patient.
  • Implemented individualized, restorative interventions to improve interpersonal, community integration, and independent living skills to increase patient's independent functioning and reduce their risk for psychiatric inpatient hospitalization.
  • Advocacy and Outreach
  • Assisted in running a 5 day a week Partial Hospitalization Program.
  • Documented patient progress.
  • Crisis Management

Assistant Rehabilitation Specialist

Bridgeway, Inc
08.2002 - 10.2009
  • Worked at two group homes for the mentally and physically disabled.
  • Worked at state hospital's crisis residential unit as well.
  • Assessed resident needs' and documented progress daily.
  • Completed Intake Paperwork.
  • Monitored residents for self-administration of daily medications.
  • Led sessions on personal and social skills and assisted in practical skills such as budgeting and preparing individual meals.
  • Helped clients in managing symptoms and behaviors to transition to independence.
  • Liaising with families, social workers, and other agencies actively involved in each resident's treatment.

Community Psychiatric Support Treatment Worker (CPST)/Case Manager

Bridgeway, Inc
09.2006 - 12.2008
  • Coordinated and implemented annual treatment plans for each individual patient
  • Assessed patient's individual needs including psychiatric and physical health, benefits, etc. and linked patient with needed community resources.
  • Completed Monthly Medicaid Spend-Down receipts for each applicable patient.
  • Implemented individualized, restorative interventions to improve interpersonal, community integration, and independent living skills to increase patient's independent functioning and reduce their risk for psychiatric inpatient hospitalization.
  • Advocacy and Outreach
  • Filed documentation in patient charts.
  • Documented patient progress.
  • Crisis Management

Personal Care Aide

Country Meadows
12.2005 - 07.2006
  • Assisted resident's activities of daily living such as bathing, feeding, grooming, walking, toileting, and personal hygiene.
  • Completed patient vital signs (Blood Pressure, Pulse, Respiration, Temperature)
  • Assessed resident needs' and documented progress daily.
  • Participated in coordinating and implementing daily post dinner activities for residents.
  • Charted progress daily on assigned residents.
  • Performed light cleaning and resident laundry.
  • Communicated resident concerns to charge nurse.

Head Cashier/Stock Clerk

Discount Drug Mart
08.2002 - 12.2005
  • Performed and executed customer purchase transactions.
  • Ordered and stocked weekly tobacco inventories.
  • Performed Merchandise Recovery.
  • Performed Merchandise Stock
  • Ensured store cleanliness.

Education

B.A. in Business Administration - Business Administration

Thiel College
Greenville, PA
01.2005

High school - Computer Business Systems

Jane Addams Business Careers High School
Cleveland, OH
05.2002

Timeline

Housekeeper

The Mall At Tuttle Crossing/NAMDAR Realty
07.2024 - Current

Shift Manager

Libby Lou’s Fun Factory
04.2024 - 07.2024

Dispatcher

Capital Towing & Recovery
08.2021 - Current

Security Supervisor

Eldorado Scioto Downs Racino
06.2016 - 08.2021

Security Officer

Eldorado Scioto Downs Racino
08.2014 - 06.2016

Security/Bouncer

House of Blues Cleveland
06.2013 - 07.2014

Busser

Rosewood Grill
01.2013 - 07.2013

Case Manager

Murtis H. Taylor Multi Service Center
10.2010 - 04.2012

Case Manager (Community Psychiatric Support)

Rakesh Ranjan, MD. And Associates
12.2008 - 05.2010

Community Psychiatric Support Treatment Worker (CPST)/Case Manager

Bridgeway, Inc
09.2006 - 12.2008

Personal Care Aide

Country Meadows
12.2005 - 07.2006

Assistant Rehabilitation Specialist

Bridgeway, Inc
08.2002 - 10.2009

Head Cashier/Stock Clerk

Discount Drug Mart
08.2002 - 12.2005

High school - Computer Business Systems

Jane Addams Business Careers High School

B.A. in Business Administration - Business Administration

Thiel College

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Ashley Brown