Ashley Brown

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• Assisted with medical record management, ensuring accuracy and compliance with regulatory standards.
• Provided exceptional customer service, addressing patient inquiries and concerns promptly.
• Trained and mentored new staff on administrative procedures and office protocols.
• Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
• Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
• Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
• Developed training programs for new agents, enhancing onboarding experience and performance.
• Supervised daily operations, ensuring adherence to customer service standards and protocols.
• Coordinated patient appointments and managed scheduling to optimize clinic workflow
• Answered 50 inbound calls daily

• Company satisfaction while focusing on fulfilling, and exceeding all business requirements and expectations.
• High–call volume demand in an environment that handles customer requests.
• Confer with businesses by requiring customer inquiries.
• Provided knowledge to help direct customers to the correct products with an average of sixty inbound calls.
• Focusing on setting the correct appointments for demonstrations of machines and submitting the correct orders.
• Follow the company's guidelines by continuing to engage in customer relations to make an impact.
• Managed order processing and tracking, streamlining workflow for improved efficiency.
• Resolved customer inquiries and complaints, ensuring high satisfaction levels and positive feedback.

• Maintain positive relationships while managing a team of 24 employees.
• The manager position requirement involves continuous evolution to service the employees.
• Focuses on following the company quota requirements by performing weekly quality checks.
• The mission was to understand how the employees would evolve by engaging in ongoing training with all new team members.
• The top priority is to be a part of weekly team building, and ongoing management training, and focus on any situations that need clarity to bring to my team.
• Confer with customers by telephone to provide information about refills and appointments for doctors while multitasking to submit prior authorization for procedures.
• High–inbound call volume demand in an environment that provides knowledge and directs patients to the specialist that became requested.

• High- inbound and outbound call volume demanded reading from scripts verbatim describing products.
• Goal is to give the education on services to persuade potential customers to purchase an item discussed
• High volume of data entry by receiving customers' personal information and payments
• Adhered to the development plan by closing sales and meeting monthly quotas
• Maintaining efficiency goals by adjusting sales scripts to better target the needs and interests of specific individuals.
• Complied with federal and state regulations as well as company and client policies about the handling of consumer confidential information.