Ashley Brown
Washington,DC
Summary
Results-driven hospitality management professional with over 7 years of experience. Increased productivity and accuracy by 13%, leading to improved task efficiency. Expertise in customer service, reservation systems, and conflict resolution, alongside proficiency in HIPAA compliance and patient scheduling. Focused on delivering exceptional service while maintaining operational excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Concierge Lead
HireOne Staffing
Washington, DC
01.2020 - Current
- Oversaw concierge desk operations, ensuring professional service for residents, guests, and vendors.
- Coordinated building access, security procedures, and vendor scheduling to maintain safety and efficiency.
- Mentored and supervised concierge staff to guarantee consistent quality in service delivery.
- Responded to resident requests and resolved service-related concerns in a timely manner.
Externship - Neurology Department
Providence Hospital
Washington, DC
01.2025 - 04.2025
- Facilitated patient check-in, intake, and scheduling of EEGs, EMGs, and follow-up appointments.
- Maintained and organized patient medical records in compliance with HIPAA regulations.
- Supported medical billing processes, including insurance verification and coding tasks.
- Accumulated 135 hours of hands-on experience in clinical settings.
Concierge Security
Planned Companies
Washington, DC
05.2017 - 12.2019
- Monitored premises access to ensure safety for residents and visitors.
- Managed visitor logs and handled package deliveries efficiently.
- Responded to emergencies with professionalism and composure while maintaining security protocols.
Shift Supervisor
Starbucks
Washington, DC
07.2012 - 04.2017
- Oversaw store operations during assigned shifts, managing cash handling and staff performance.
- Trained new team members in beverage preparation and customer service protocols.
- Ensured compliance with food safety regulations and cleanliness standards.
Front Desk Assistant
Food Lion
Orange, VA
03.2010 - 06.2012
- Delivered front-line customer assistance and resolved product inquiries effectively.
- Processed cash and credit transactions with accuracy and attention to detail.
- Maintained a welcoming environment while assisting with various administrative duties.
Education
Medical Office Assistant Diploma - Billing & Coding
Career Technical Institute
Washington, DC04.2025
High School Diploma -
Orange County High School
Orange, VA06.2012
Skills
- Medical office administration
- Patient scheduling and intake
- HIPAA compliance and records management
- Concierge operations and security
- Staff training and leadership
- Customer service excellence
- Conflict resolution and problem-solving
- Time management and multitasking
- Microsoft Office Suite proficiency
- EMR/EHR systems expertise
- Medical billing and coding software
Certification
- CPR Certification, 2025
- First Aid Certification, 2025
Timeline
Externship - Neurology Department
Providence Hospital
01.2025 - 04.2025
Concierge Lead
HireOne Staffing
01.2020 - Current
Concierge Security
Planned Companies
05.2017 - 12.2019
Shift Supervisor
Starbucks
07.2012 - 04.2017
Front Desk Assistant
Food Lion
03.2010 - 06.2012
Medical Office Assistant Diploma - Billing & Coding
Career Technical Institute
High School Diploma -
Orange County High School