Ashley Brown

• Learned company policies and procedures to ensure compliance and efficiency.
• Developed a foundational understanding of industry tools and software used in daily tasks.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Working with team members to ensure all daily tasks were done in a timely manner.

Supervised associates team.

Oversaw cash handling procedures.

Coordinated freight unloading and organized stocking operations.

Delivered daily briefings to associates regarding necessary actions.

Executed end-of-day tasks to maintain store's next-day readiness.

Collaborated with store manager to uphold operational standards.

• Supervised daily operations to optimize customer service and store performance.
• Trained and mentored team members on merchandising standards and inventory management.
• Implemented process improvements that enhanced operational efficiency across departments.
• Analyzed sales data to identify trends and develop strategic product placements.
• Coordinated with cross-functional teams to streamline supply chain processes and reduce delays.
• Led initiatives for maintaining compliance with safety regulations and company policies.
• Evaluated employee performance, providing feedback to enhance team productivity and morale.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Handled freight operations efficiently.

Executed mod resets with precision.

Provided customer support.

Maintained precise on-hand inventory records.