Ashley Brozewicz
The Colony
Summary
Customer Service Rep/Talent Acquisition: 10+years’ experience in customer service, with recent experience in TA providing dedicated support to staffing needs. Providing excellent communication and organizational skills which has led to the success of our HR/TA departments. Along with successful work in improving department efficiencies. My peers and leaders agree that I am a team player with excellent communication skills, high quality of work, driven and highly self-motivated. I take pride in my negotiating skills and business acumen and ability to work independently.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CSR
Chewy.com
02.2024 - Current
- Resolved customer inquiries via phone, ensuring timely and effective support.
- Managed order processing and tracking, enhancing overall customer satisfaction.
- Collaborated with cross-functional teams to address complex customer issues efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained up-to-date knowledge of product and service changes.
Recruiter - Talent Acquisition
Topgolf
05.2021 - 11.2023
- Spearheaded talent acquisition initiatives for multiple regions, strategically identifying and attracting top-tier candidates.
- Developed and maintained relationships with key management, ensuring alignment with organizational goals.
- Implemented data-driven recruitment strategies, resulting in a 25% decrease in time-to-fill positions, allowing critically staffed venues to reach their staffing goals.
- As an hourly staffing recruiter, I orchestrated recruitment efforts for multiple venues, ensuring timely placement of qualified hourly staff.
- Implemented targeted sourcing strategies to meet fluctuating staffing demands across diverse locations.
- Experienced sourcing on LinkedIn Recruiter and Indeed, along with thriving in a fast-paced work environment, actioning 50 candidates daily.
- Streamlined onboarding processes, reducing the time required to integrate new hires by 20%.
- Fostered strong relationships with venue managers, optimizing communication and understanding staffing needs.
Guest Care Associate/CSR
Topgolf
12.2020 - 05.2021
- Handled incoming calls for over 70 venues and delegated whether those guests need to be passed off to the venue or if those questions can be handled directly.
- Answered any questions relating to the venues: reservations, wait times, hours of operation, cancelled reservations, multi bay reservations. Decided if calls were emergent or could be handled by an email to the venue.
- Handled a call volume of over 2k calls a week.
- Delegated calls to venues based on priority.
- Confirmed, cancelled, edited and issued refunds on reservations.
- Handled email queue for over 400 emails 2 days out of the week.
- Was promoted one year into my tenure to senior associate which gave me permission to handle refunds and cancellations.
CSR - Customer Service Representative
iQor
08.2019 - 08.2020
- Filed claims for Verizon wireless Asurion customers.
- Ensured information was accurate and applied into our system in a timely manner as well as being one of the boundaries for fraudulent claims.
- Knowledge with tech support for Android as well as IOS devices
- Experienced with all types of insurance plans.
Customer Relations Manager/ Social Media Manager
PowerDynwmix LLC
01.2010 - 07.2019
- Social Media Manager:
- Ensured social media saturation for the company and always made the customers feel connected to the company.
- Provided a constant outlet for customers to contact the business and assist clientele with questions.
- Advertised services online and perform market analysis to better target audience.
- Attended trade shows and events to provide media coverage and post live footage to social networks.
- Planed special events, coordinate everything needed, assign tasks and send out invites.24/7 customer support via Facebook page manager, Instagram and sometimes filtering through emails.
- Pushed online sales as well as brand recognition in relevant areas on the net.
- Customer Relations Manager:
- Made sure customers felt right at home when they enter the shop (offer beverage, nice place to sit,a movie to watch)
- Provided them with a tour of the facility if they'd like, and then explain what each machine is and what it does.
- Also keep incoming customer info in order as it comes in.
Customer Service Representative/Call Center
iQor
04.2018 - 08.2018
- Answered calls about products Handled returns, warranty exchanges and Bill reviews.
- Device technical support and any general questions about services offered.
Education
Colin College
Frisco, TXHigh School - undefined
McKinney High School
McKinney05.2005
Skills
- Phone Etiquette
- Familiar with ATS
- Team player
- Training & Development
- Conflict management
- Public speaking
- Data analytics
Certification
Pharmacy Technician Trainee
Timeline
CSR
Chewy.com
02.2024 - Current
Recruiter - Talent Acquisition
Topgolf
05.2021 - 11.2023
Guest Care Associate/CSR
Topgolf
12.2020 - 05.2021
CSR - Customer Service Representative
iQor
08.2019 - 08.2020
Customer Service Representative/Call Center
iQor
04.2018 - 08.2018
Customer Relations Manager/ Social Media Manager
PowerDynwmix LLC
01.2010 - 07.2019
High School - undefined
McKinney High School
Colin College