Highly focused and meticulous records management specialist with 10+ years of customer service experience. Three years of experience adhering to state laws and regulations in regards to calculating inmate's prison sentences. Four years of driving/ delivery experience. Excellent communication and interpersonal skills and the ability to work well in stressful situations while maintaining organization, time management and problem solving skills.
Computes and verifies the accuracy of calculations of inmate terms, diminution credits and release dates. Assigns, reviews, approves the work of and trains lower-level specialists. Monitors work assigned to ensure work is completed within required timeframes and reports progress to the supervisor. Develops and provides technical training to improve specialists skill levels.
Reviews, verifies and interprets information to determine and resolve problems involving calculations of prison sentences in accordance with State Laws and regulations. Creates and maintains paper and electronic records on inmates. Adjusts calculations of time the inmate has to serve. Assess criminal records and information using various online State and National offender systems. Handle incoming mail and inmate correspondence. Prepare files coming up on release to calculate final release dates and release planning.
Use the Amazon Flex application to view and reserve delivery blocks. Drive to the warehouse to pick up packages for your route. Use your personal vehicle and cell phone to complete all deliveries on your assigned route. Utilize the applications GPS system to drive to each address. Follow customer instructions on how they would like their packages delivered. Take a picture of where you left the packages. Manage a log for your mileage, gas and any other expenses.
Maximize sales and merchandising. Build and maintain customer relationships with store managers. Build and maintain displays while inside the stores. Effective planning and order writing on an iPad. Travel and service stores such as Walmart, Target and many different grocery stores throughout my assigned territory. Covered territories for Sales Representatives that were on vacation.
Assist in back office duties to include accounts payable, cash flow management, billing accounts, end of month procedures, inventory, ordering and guest issues. Managed the Housekeeping team which included efficient staffing, employee development, performance management and policy enforcement. Monitor daily occupation for hotel and adhere to department budget. Lead all projects and daily cleaning to ensure it is done properly and up to brand standard. Managed a renovation of all 143 guest rooms and lobby areas.
Assist customers with packing, shipping and printing services. Monitor phones and store email to communicate with customers. Create shipping labels and invoices for print orders. Use of a wide array of machinery to produce print orders such as posters, banners, coil bound books, business cards, etc. Managed all stocking, inventory and monthly resets of retail items. Consistently met and exceeded monthly quotas of sales and packing services.