Ashley Brunner
Buchanan,VA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals while building harmonized relationships with colleagues and patients.
Skilled at developing and maintaining accurate documentation systems, managing schedules for both staff and patients, and preparing reports. Knowledgeable in practice management principles, business processes and patient service best practices.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Practice Manager/Treatment Co-Ordinator
Grandview Dental Clinic
01.2015 - 04.2020
- Monitoring and maintaining accounts receivables/payable for both Oshawa and Port Union locations.
- Actively engage in daily practice functions both clinical and administrative.
- Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed practice production goal timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Trained and certified with Public Health Ontario IPAC 2018 guidelines.
- Collaborated with closely with RCDSO Consultants to create office manuals used in both locations.
- Oversee all clinical and administrative staff members are following office protocols.
- Staff payroll using PayWeb.
- Proficient with Tracker Dental Software
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Never leaving staff feeling overwhelmed by offering my help with both clinical and administrative help.
- Working closely with both "Owning Dentist" and Associate Dentists to create monthly, quarterly and yearly production goals. Strive to reach each goal.
- Advertising coordination using social media platforms to engage with our patients. Organized annual Patient Appreciation BBQ.
- Believing that patient outreach is extremely important, arranging monthly and seasonal promotions and raffles. Creating fun staff promotions to maintain fun and motivating atmosphere.
CDA Level II
Bayview Hill Dental Center
04.2014 - 01.2015
- Daily patient chart audits to ensure myself and my doctor are best prepared for our day.
- Greeting and escorting my patients with calm and delightful mannerism to encourage positive patient experience.
- Ensuring each procedure tray is accurately set up and all products needed are readily available.
- Proficient with "four handed' dentistry.
- HARP Certified
- Proficient in taking radiographs on wide variety of patients. Also not afraid to reach out colleagues if having difficulty.
- Closely following IPAC and office protocols when "flipping" opperatories to ensure the health and safety of both patients and staff.
- Providing all post opperative instructions, both verbal and take home info. Following up following day with personal phone call.
- Practicing proper patient hand over to reception. Reiterating to reception the treatment completed and next needed appointment.
- Following all IPAC and office protocols for safe and effective sterilization as well as logging each cycle I was running.
CDA II
Dawson Dental Centre
10.2013 - 12.2013
Education
CDA II / Dental Managment & Treatment Coordination
George Brown College
Toronto,ON09.2012
Skills
- Financial Management
- Administrative Leadership
- Staff Supervision
- Document Management
- Consulting
- Data Entry
- Schedule Management
- Relationship Building
- Accounts reconciliation
- Medical Terminology
Certification
- IPAC 2018
- HARP Certification 2012
- CAD II 2012
- CPR 2019
- Invisalign 2014
- POLA NIGHT Whitening 2014
Timeline
Practice Manager/Treatment Co-Ordinator
Grandview Dental Clinic
01.2015 - 04.2020
CDA Level II
Bayview Hill Dental Center
04.2014 - 01.2015
CDA II
Dawson Dental Centre
10.2013 - 12.2013
CDA II / Dental Managment & Treatment Coordination
George Brown College
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