Ashley Bruns
Seguin,US
Summary
Experienced Property Operations Manager with a demonstrated ability in negotiating, preparing, and finalizing agreements. Highly meticulous, organized, and decisive, with a track record of fostering and enhancing productive relationships with property owners, companies, and agency representatives. Poised to leverage expertise and skills in a challenging role that offers opportunities for long-term career growth and success.
Overview
8
8
years of professional experience
Work History
Purchasing Manager
City Of Seguin
2023.03 - Current
- Monitored incoming vendor contracts for correct pricing and information.
- Drafted, reviewed and revised bid packages for accuracy and completeness.
- Adhered to legal and contractual requirements for compliant contract processes.
- Addressed 380 contract disputes and provided advice and guidance to resolve issues.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Sourced vendors, built relationships, and negotiated prices.
Operations Manager
Horizon Vacation Management Group
2016.07 - 2023.02
- System Implementation and Management: Expertise in utilizing and customizing various management systems including Checkfront, Escapia, LMPM, and Guesty. Successfully built out and optimized these systems to enhance operational efficiency.
- Database Management: Proficient in adding new units, transferring existing reservations, and maintaining accurate records across multiple platforms.
- Standard Operating Procedures (SOPs): Developed and established comprehensive SOPs for staff operations and owner onboarding. These procedures remain in use and contribute to streamlined and effective business practices.
- Operational Efficiency: Demonstrated ability to improve workflow and process management through strategic system setup and procedural development.
- Monitored daily operations and implemented changes to maintain quality reporting and results for each property owner
- Increased revenue 25% by consistently providing excellent service and exceeding client expectations
- Improved documentation and reporting accuracy for budget and operational controls, I was able to reduce or eliminate various types of financial discrepancies
- Enhanced guest satisfaction by efficiently managing reservations, inquiries, and check-ins for vacation rental properties.
- Resolved any disputes or complaints promptly while maintaining professionalism; fostering strong relationships with both guests and neighbors alike.
- Optimized listing descriptions using SEO techniques to increase visibility on popular booking platforms.
- Maximized revenue potential through effective calendar management and rate adjustments during peak seasons or special events.
- Provided comprehensive training programs for new employees that led to increased productivity across the team.
- Implemented innovative technology solutions to enhance the booking process and simplify property management tasks.
- Analyzed performance metrics regularly to identify areas of improvement within the vacation rental business operations.
- Provided exceptional customer service through clear communication channels such as email, phone calls, or in-person meetings when necessary.
- Wrote policies and procedures to help allocate resources more efficiently
- Built and deepened relationships with internal and external personnel to improve client retention and growth plans
- Collaborated with local businesses to promote the vacation rental and attract more guests.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed comprehensive property listings with detailed descriptions and high-quality photos, attracting potential renters.
- Organized check-in/check-out procedures seamlessly; providing clear instructions on accessing the property along with essential information about the surrounding area.
- Oversaw marketing efforts targeting specific demographics; driving higher occupancy rates during peak seasons.
- Monitored competitor activity regularly; adjusting strategies accordingly to maintain a competitive edge within the market.
Education
Business Management - Bachelor of Science -
Centura College
Virginia Beach, VA01.2013
Skills
- Skilled in Escapia, Checkfront, LMPM, & Guesty
- OTA Channel Management (Airbnb, VRBO & GlampingHub)
- Sales and Marketing
- Interpersonal and written communication
- Problem resolution
- Regulatory compliance
- Process implementation
- Teamwork and Collaboration
- Attention to Detail
- Strategic planning
- Data analysis
- Online Listing Optimization
Affiliations
- Sons' Island
- Son' Blue River Camp
- Son's Geronimo
- Geronimo Creek Retreat
- RiverRoad Treehouses & Sky Cabins
Timeline
Purchasing Manager
City Of Seguin
2023.03 - Current
Operations Manager
Horizon Vacation Management Group
2016.07 - 2023.02
Business Management - Bachelor of Science -
Centura College
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