Ashley Bruton
Springfield,MO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Registration Specialist
Coxhealth
04.2022 - Current
- Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration charts in Soarian.
- Managed high-volume workloads while consistently meeting deadlines for processing insurance and updating patient information.
- Assisted in developing educational materials related to the registration process for both staff members and patients.
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
- Collaborated with medical staff to ensure accurate record-keeping and seamless communication between departments.
- Maintained a comprehensive understanding of medical terminology, insurance regulations, and hospital policies to effectively assist patients during the registration process.
- Completed registration paperwork, verifying accurate patient information.
- Entered patient information into payment system accurately for billing purposes.
- Assisted in processing patient payments via cash, checks and credit cards.
Style Consultant
Target
12.2017 - 08.2021
- Greeted all customers with warm smile and asked open-ended questions to better understand needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Increased customer satisfaction by providing personalized style recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
- Offered expert guidance on color theory and coordination, helping customers create cohesive looks that flattered their unique features.
- Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
- Organized and facilitated in-store events to promote new collections, generating interest and boosting sales.
- Participated in team meetings and staff training sessions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Toys Sales Associate Specialist
Walmart
05.2016 - 12.2017
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Homeschool
Springfield, Mo05.2017
Skills
HIPAA Compliance
Payment Processing
Documentation And Reporting
Problem-Solving
Insurance Verification
Demographics Information
Patient Registration
Reading, cooking, listening to music
I enjoy to read romance and thriller books. I love to find new recipes on Pinterest to make for my little family of 3, and I enjoy listening to all kinds of music!
Timeline
Registration Specialist
Coxhealth
04.2022 - Current
Style Consultant
Target
12.2017 - 08.2021
Toys Sales Associate Specialist
Walmart
05.2016 - 12.2017
High School Diploma -
Homeschool