Ashley Buccino
Woodbridge,Virginia
Summary
Dynamic and results-oriented professional with extensive experience in customer service and water safety, honed at Fairfax County Park Authority and Marriott. Excelled in child supervision and creative thinking, significantly improving swimmer confidence and guest satisfaction. Proficient in CPR/First Aid, demonstrating exceptional patience and empathy in high-stress situations.
Overview
2
2
years of professional experience
Work History
Swim Instructor
Fairfax County Park Authority
03.2024 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
Front Desk Agent
Marriott
06.2023 - 02.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Lifeguard
Fairfax County Park Authority
10.2022 - 03.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
Education
Nursing
ECPI University
Manassas, VA02.2027
Health Sciences
Northern Virginia Community College
Annandale, VA05.2024
High School Diploma -
Edison High School
Alexandria, VA05.2022
Skills
- Customer Service
- Patience and Empathy
- Child Supervision
- Creative Thinking
- Water safety knowledge
Languages
Spanish
Native or Bilingual
Timeline
Swim Instructor
Fairfax County Park Authority
03.2024 - Current
Front Desk Agent
Marriott
06.2023 - 02.2024
Lifeguard
Fairfax County Park Authority
10.2022 - 03.2023
Nursing
ECPI University
Health Sciences
Northern Virginia Community College
High School Diploma -
Edison High School