Ashley Buck
Albuquerque,NM
Summary
Well-qualified Lieutenant with proven success in improving operations and solving problems. Ready to leverage training and experience to take on new professional challenges. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lieutenant, Dispatcher
City of Albuquerque
Albuquerque, NM
05.2023 - 10.2023
- Supervised team of 8 employees and provided training focused on maximizing overall performance.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained and provided guidance to new team members to apply best practices and comply with guidelines and policies.
- Managed conflict resolutions with customers, fire personnel and other entities to encourage professional relationships and promote respect.
- Supervise personnel to optimize resource deployment through the computer-aided dispatch program.
- Ensure the designated unit matches the emergency situation; prioritize dispatching closer, more suitable unit for improved response times and enhanced customer outcomes.
- Supervised team of 8 employees and provided training focused on maximizing overall performance.
- Directed dispatching, routing, and tracking of 60+ fleet vehicles.
- Assisted in resolving customer complaints and grievances.
- Provided customers with pre-arrival instructions.
Driver Dispatcher
Albuquerque Fire Rescue
11.2019 - 10.2023
- Communicate with personnel to coordinate timely delivery of emergency services.
- Manage conflict resolutions with customers, firefighters and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 60+ fleet vehicles.
- Maintained professional relationship with Albuquerque Fire Rescue, Albuquerque Ambulance, Albuquerque Police Department, and other entities to maintain professional work environment and efficient customer service.
- Received 911 and non-emergency calls and dispatched calls to appropriate units
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
Field Driver
City Of Albuquerque
03.2018 - 05.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed proper department safety procedures and protocols while operating emergency vehicles and equipment.
- Cleaned and maintained vehicle and assessed vehicle for damage prior to start of each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Updated logs and tracking documents accurately and in a timely manner.
Firefighter First Class
City Of Albuquerque
08.2014 - 03.2018
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues..
- Initiated BLS measures to alleviate further injury and prepared victims for transport to medical facilities.
- Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
- Assisted with regular maintenance of firefighting equipment.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
Education
Bachelor of Arts - Media Arts And Technology
05.2011
- Honoree of Rocky Mountain Athletic Conference Softball All-Academic Honor Roll in 2010
Skills
- Customer Relations
- Dispatching Field Personnel
- Prioritizing Calls
- Schedule Coordination
- Communication Equipment Operation
- Fleet Dispatching
- Assisting Dispatch
- Fire Dispatching
- Work Order Generation
- Emergency Medical Dispatching
- Verifying Coverage
- Microsoft Office
- Navigation Support
- Paperwork Submission
- Delegating Work
- Information Updates
- Call Center Software
- Work Personnel Advisement
- Team Guidance and Direction
- Weekly Checks
- Report Preparation
- Medical Services Administration
- Life and Property Protection
- Community Relations
- Emergency Communications
- Emergency Medical Treatment
- Incident Safety
- Hazard Prevention
- Training Program Participation
- Ladder Operation
- Firefighting Activities
- Medication Administration
- Hazardous Material Handling
- Fire Pump Operation
- Medical Equipment Usage
- Fire Alarm Response
- Fire Suppression
- Physical Fitness Training
- Dispatching
Certification
- Certified Emergency Fire Dispatcher - [October 2023]
- Certified Emergency Medical Dispatcher- [October 2023]
- Hazardous Materials Technician - [Timeframe]
- Certified IAFF/IAFC/ACE PFT
Timeline
Lieutenant, Dispatcher - City of Albuquerque
05.2023 - 10.2023
Driver Dispatcher - Albuquerque Fire Rescue
11.2019 - 10.2023
Field Driver - City Of Albuquerque
03.2018 - 05.2023
Firefighter First Class - City Of Albuquerque
08.2014 - 03.2018
New Mexico Highlands University - Bachelor of Arts, Media Arts And Technology
- Certified Emergency Fire Dispatcher - [October 2023]
- Certified Emergency Medical Dispatcher- [October 2023]
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