Ashley Buckley
Summary
Dynamic and detail-oriented professional with experience at The Cheesecake Factory, excelling in customer service and team collaboration. Recognized for training new hires and ensuring food safety standards. Proven ability to handle cash transactions accurately while fostering strong relationships with customers, contributing to an exceptional dining experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
The Cheesecake Factory
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Adapted to fast-paced environment, effectively managing multiple drink orders and guest satisfaction.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed closing duties, printing sales reports, setting up for next shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Server
The Cheesecake Factory
11.2021 - Current
- Served food and beverages promptly with focused attention to guest needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular guests.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Cashier
The Cheesecake Factory
07.2018 - 10.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed guests and helped determine their needs for placing and picking up orders.
- Packaged takeout orders promptly and accurately.
Hostess
The Cheesecake Factory
07.2018 - 10.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier Team Lead
Tropical Smoothie Cafe
08.2017 - 03.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Prepared food and beverage orders in a timely manner.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
Associate of Arts - Psychology
Saddleback College
Mission Viejo, CA05-2019
Skills
- Adaptive
- Attentive
- Collaborative
- Detail-Oriented
- POS System Operations
- Food Safety
- Designated Trainer
Certification
- Washington State Food Worker Card
- MAST Alcohol Server Permit
Timeline
Bartender
The Cheesecake Factory
03.2024 - Current
Server
The Cheesecake Factory
11.2021 - Current
Cashier
The Cheesecake Factory
07.2018 - 10.2021
Hostess
The Cheesecake Factory
07.2018 - 10.2021
Cashier Team Lead
Tropical Smoothie Cafe
08.2017 - 03.2019
Associate of Arts - Psychology
Saddleback College
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