Ashley Buckner
Sherwood,AR
Summary
Administrative team member with strong history of providing excellent clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources efficiently.
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
11
11
years of professional experience
Work History
Virtual Nursing, Patient Care Tech
Baptist Health Hospital
Little Rock, AR
05.2024 - 05.2025
- Virtually monitor patients through Caregility monitoring technologies to ensure their safety.
- Report any changes in patient status or behaviors to the onsite nursing staff.
- Input and track patient data in electronic medical records (EMR) systems.
- Communicate with patients through virtual platforms, addressing their concerns and escalating issues to the appropriate healthcare team members.
- Provide remote assistance to patients in following care instructions, and performing basic health-related tasks.
- Serve as a liaison between the patient, virtual care team, and onsite nurses or doctors to ensure continuity of care.
- Communicate updates, alerts, and necessary interventions based on virtual observations.
- Educate patients on healthcare practices, recovery processes, or wellness routines as guided by the healthcare team.
- Provide emotional support and help address patient needs remotely, especially for those with limited family or physical support.
- Help patients and staff troubleshoot issues with remote monitoring equipment, ensuring continuous, smooth functionality of virtual care platforms.
- Accurately document patient interactions, care tasks.
- Assist in tracking patient progress and updating care plans based on ongoing assessments.
Telemetry Runner
Baptist Health Hospital
Little Rock, AR
11.2024 - 05.2025
- Attached heart monitors to admitted patients and ensured proper telemetry setup.
- Swapped batteries, maintained monitor cleanliness, and ensured functioning before reuse.
- Disinfected and charged heart monitor equipment post-discharge, maintaining infection control.
Emergency Room Technician
Baptist Health Hospital
Little Rock, AR
06.2024 - 07.2024
- Provided support in the Emergency Room by transporting patients, restocking supplies, and assisting nurses.
- Responded quickly to requests for patient assistance and monitored patients in acute situations.
- Collaborated with nurses and physicians to provide direct patient care and comfort during emergencies.
Administrative Assistant
Pulaski County Planning & Development
Little Rock, AR
11.2023 - 05.2024
- Managing and organizing files, records, and documents.
- Handling correspondence, phone calls, and emails.
- Scheduling meetings, preparing agendas, and taking meeting minutes.
- Assisting with the preparation and distribution of reports, presentations, and planning documents.
- Helping with the preparation of permits, zoning requests, and development applications.
- Coordinating project timelines, updating project statuses, and tracking deliverables.
- Supporting the preparation of materials for public hearings, presentations, or planning meetings.
- Serving as the first point of contact for inquiries related to planning and development, including zoning, land use, and building permits.
- Providing information to the public, developers, and other government agencies regarding county regulations, procedures, and policies.
- Assisting with the intake and processing of permit applications and other related documents.
- Entering and maintaining data in county databases related to zoning, land use, and planning projects.
- Helping in the preparation of statistical reports, maps, and other visual data for public and internal use.
- Ensuring documents and applications comply with county regulations and standards.
- Assisting in coordinating inspections, reviews, and approvals for planning and zoning activities.
- Responding to inquiries from property owners, developers, and the public regarding zoning laws, property codes, and land development processes.
- Assisting applicants with forms, documentation, and regulatory requirements to complete planning and development processes.
Program Eligibility Specialist/ Aires Tech
Arkansas Department of Human Services
Downtown Little Rock, AR
11.2021 - 05.2023
- Creating demos to inspire and teach the materials of the system.
- Assist with designing Aires by giving step–by–step instructional tools that guide workers through ARIES processes for a specific circumstance.
- Review applications for various programs (Snap, Medicaid, and Tea to ensure that applicants are eligible.
- Verifying that any application forms have been filled out correctly and checking the information on the forms for accuracy. may require specialists to follow up with applicants several times.
- Engage in a lot of communication with applicants for assist with programs. In addition to fact-checking, they can act as an information resource to people who need financial assistance.
- May even play the role of counselor or advocate by advising people on what aid programs may benefit them and then helping them receive that benefit.
- Documentation and paperwork as well as computerized record keeping
- Preparing and maintaining client files
- Keep track of client appointments and any changes in the policies of their organization
- Four-day training other workers on how to use the new Department of Human Services system. Whether that being in person or virtual.
- Meeting with leadership on how to enhance the system to better operations
Program Eligibility Specialist
Arkansas Department of Human Services
North Little Rock, AR
04.2021 - 11.2021
- Orchestrate scheduled Appeals and hearings for the county office of Department of human services.
- Analysis applications or documentation for applicants to ensure that applicants are eligible.
- Verifying that any application forms have been filled out correctly and checking the information on the forms for accuracy. may require specialists to follow up with applicants several times.
- Engage in a lot of communication with applicants for aid programs. In addition to fact-checking, they can act as an information resource to people who need financial assistance.
- May even play the role of counselor or advocate by advising people on what aid programs may benefit them and then helping them receive that benefit.
- Documentation and paperwork as well as computerized record keeping
- Preparing and maintaining client files
- Keep track of client appointments and any changes in the policies of their organization.
Caregiver
Care link
North Little Rock, AR
06.2021 - 09.2021
- Assisting with daily living activities that include meal preparation, grocery shopping, laundry and household tasks, self-administered medications, and bathing, grooming, and dressing.
- Sitting duties, observation for safety.
- Take vitals to include blood pressure, pulse, respiration, temperature, and access pain levels, take height, weight, measure input/ out and chart, progress, activities, and behaviors.
- Perform health technician duties such as blood and urine glucose testing, collecting urine, sputum, emesis, and feces specimens.
- Suction nasal/oral cavities, bathing to include bed baths, partial baths using tubs, showers, foot baths, sits baths, hair care to include shampooing.
- Perform eye care, skin, prosthesis, apply topical ointments, hydrocolloid dressing when applicable to wound care and dressings.
- Perform simple and complex dressing changes.
- Observe change in behavior, skin breakdown to RN or LPN or teams that should be notified.
- Practice PT. safety to include observation, restraints, infection control procedures, correct use of restraint alternatives to include bed and chair alarms and alarms for the unit.
- Patient care duties to include support diagnostic procedures and treatment.
- Assist with ambulatory/ transfer activities.
- Perform postmortem care.
- Transfer with transfer equipment, to assist bed to chair etc.
- Itemizes patient belongs accord to unit procedures.
- Urinary catheters insertion and irrigation procedures. Correctly administer suppositories as a part of bowel training.
- Assist with bed pan, bed side commode and other toilet activates
- Utilizes standard precaution for patients with supervision.
- Perform basic procedures for accomplishing pt. requirement for nutrition and hydration; understanding ration types of diet NPO and restriction to include solid foods reduce salt, puree; diabetic, full liquid high fiber low /fat/low choles, low prot.
- Assisting with rehabilitation, therapeutic turning and positioning using assistant devices such as canes, walkers, wheelchairs or as prescribed for patient safety and physical functioning.
- Patient charting and patient instructions which involves direct work relationship.
- Show dignity, respect, and protect personal and medical information utilizing HIPPA policy
- Function as a team member to support internal and external teams
- Ability to redirect and teach.
Office Administrative Assistant
Arkansas Department of Human Services
North Little Rock, AR
11.2016 - 04.2021
- Delivered expert clerical support to diverse internal staff and management by efficiently handling wide range of routine and special requirements.
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Interacted with customers professionally by phone, email, or in-person to provide information and direct to desired staff members.
- Received and routed business correspondence to correct departments and staff members.
- Provided clerical support to seven company employees by copying, faxing, and filing documents.
- Mentored, trained, and supported new staff members in office policies and procedures.
Office Administrative Assistant
Arkansas Department of Human Services
Little Rock, AR
06.2016 - 11.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Received and routed business correspondence to correct departments and staff members.
- Distributing excellent administrative support to office staff, promoting excellence in all areas of office operations.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Personal Care Aide
North Little Rock, AR
06.2014 - 10.2015
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Monitored progress and documented any patient health status changes to keep healthcare team updated.
- Helped in daily living activities by dressing, grooming, bathing, and toileting patients.
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and helped when needed.
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Education
Licensed Practical Nurse (LPN) Student -
Arkansas State University Three Rivers
Malvern, ARUndergraduate - undefined
University of Arkansas at Little Rock
Little Rock07.2025
Certified Nursing Assistant - undefined
R&L Healthcare Phlebotomy and CNA Training School, LLC
Little Rock, AR01.2022
Undergraduate - undefined
University of Arkansas Pulaski Tech
North Little Rock, AR01.2022
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Infection control standards
- Specimen collection
- Infection control
- Phlebotomy techniques
- Patient positioning
- Professional bedside manner
- Patient services
- Emergency response
- EKG interpretation
- Mobility assistance
- Bed preparation
- Vital signs
- Certified in CPR/AED
- CPR/AED
Timeline
Telemetry Runner
Baptist Health Hospital
11.2024 - 05.2025
Emergency Room Technician
Baptist Health Hospital
06.2024 - 07.2024
Virtual Nursing, Patient Care Tech
Baptist Health Hospital
05.2024 - 05.2025
Administrative Assistant
Pulaski County Planning & Development
11.2023 - 05.2024
Program Eligibility Specialist/ Aires Tech
Arkansas Department of Human Services
11.2021 - 05.2023
Caregiver
Care link
06.2021 - 09.2021
Program Eligibility Specialist
Arkansas Department of Human Services
04.2021 - 11.2021
Office Administrative Assistant
Arkansas Department of Human Services
11.2016 - 04.2021
Office Administrative Assistant
Arkansas Department of Human Services
06.2016 - 11.2016
Personal Care Aide
06.2014 - 10.2015
Undergraduate - undefined
University of Arkansas at Little Rock
Certified Nursing Assistant - undefined
R&L Healthcare Phlebotomy and CNA Training School, LLC
Undergraduate - undefined
University of Arkansas Pulaski Tech
Licensed Practical Nurse (LPN) Student -
Arkansas State University Three Rivers