Ashley Bugenske
Roscommon
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks efficiently. History of enhancing customer satisfaction and supporting teamwork in different environments throughout the company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
MidMichigan Community Health Center
Houghton Lake, MI
12.2024 - Current
- Assisted with patient inquiries, providing accurate information about services and procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Assisted other departments when needed to ensure coverage throughout company.
Night Manager/Lead Custodian/Trainer
Auxilio Services
Grayling, MI
06.2022 - 11.2024
- Oversaw cleaning and maintenance of client workspace to uphold company standards.
- Responsible for knowing company policies and procedures. Addressing all client inquiries and concerns.
- Responsible for knowing safety policies and procedures set forth by company and by government entities.
- Conducted routine maintenance and troubleshooting to uphold equipment performance standards.
- Responsible for training new employees when manager assigns training duties.
- Responsible for taking initiative during events to make sure any space used for event is cleaned to standard.
- Assists with helping other custodians complete job tasks when needed and covers additional areas when needed.
Custodian
DM BURR GROUP
Grayling, MI
04.2022 - 06.2022
- Oversaw cleaning operations for office and warehouse spaces to uphold company standards.
- Responsible for knowing polices and procedures.
- Addressing all clients inquiries and concerns.
CNA - Certified Nursing Assistant
Mission Point of Roscommon
Roscommon, MI
11.2021 - 04.2022
- Assisted residents with activities of daily life (ADL): grooming, dressing, feeding, walking, etc.
- Checked patient vitals such as temperature, blood pressure, and O2 levels.
- Maintained accurate documentation of patient care reports, enhancing communication among facility.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Teller
North Central Area Credit Union
Roscommon, MI
08.2021 - 01.2022
- Preformed transactions at the request of clients.
- Knowledgeable in how to navigate windows and other specific programs with ease.
- Addressed client inquiries and assisted with any client concerns promptly.
- Responsible for knowing policies in compliance with federal and state law.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Healthcare Call Center Representative
Morley Companies, Inc.
Saginaw, MI
03.2021 - 06.2021
- Delivered excellent customer service by assisting each client with any and all inquiries.
- Executed follow-up calls to clients to address and resolve concerns.
- Responsible for knowing policies and benefits entitled to different insurance plans for clients.
- Knowing how to navigate windows and how to operate company specific programs with ease.
- Maintained detailed records of customer interactions, to elevate communication efforts between various agents and teams.
Personal Shopper
Walmart
Saginaw, MI
12.2020 - 02.2021
- Fulfill online grocery orders for guests accurately.
- Delivered orders to guests and loaded into vehicle.
- Assisting guests on floor with any questions or inquiries.
Call Center Representative/Back Office Associate
Health Advantage Credit Union
Saginaw, MI
01.2018 - 11.2020
- Processed back office paperwork and reports.
- Organized reports, files and work area.
- Made calls to different clients in regards to account.
- Knowing how to navigate windows and other company specific programs with ease.
- Addressed clients inquiries and resolved complaints.
- Responsible for knowing policies in compliance with federal and state law.
- Creating training and procedure documents.
Education
Associate of Arts - Healthcare Management
Mid Michigan College
Harrison, MI06-2028
High school diploma -
Heritage High School
Saginaw, MI07-2012
Skills
- Time management
- Phone Etiquette
- HIPAA guidelines
- Problem-solving
- Organized and detail oriented
- Verbal and written communication
- Microsoft office proficiency
Certification
- Mental Health First Aid Training - May 2026
- Community Health Worker Training - May 2026
Timeline
Receptionist
MidMichigan Community Health Center
12.2024 - Current
Night Manager/Lead Custodian/Trainer
Auxilio Services
06.2022 - 11.2024
Custodian
DM BURR GROUP
04.2022 - 06.2022
CNA - Certified Nursing Assistant
Mission Point of Roscommon
11.2021 - 04.2022
Teller
North Central Area Credit Union
08.2021 - 01.2022
Healthcare Call Center Representative
Morley Companies, Inc.
03.2021 - 06.2021
Personal Shopper
Walmart
12.2020 - 02.2021
Call Center Representative/Back Office Associate
Health Advantage Credit Union
01.2018 - 11.2020
Associate of Arts - Healthcare Management
Mid Michigan College
High school diploma -
Heritage High School