Ashley Bugner
Wichita,KS
Summary
Senior Service Manager at Texas Roadhouse with a proven track record in operations management and employee engagement. Enhanced customer satisfaction through innovative service strategies and streamlined processes, achieving significant improvements in productivity. Skilled in team leadership and problem-solving, fostering a collaborative environment that drives success and growth.
Overview
17
17
years of professional experience
Work History
Senior Service Manager
Texas Roadhouse
6707 W Kellogg Dr Wichita, KS 67209
03.2008 - Current
- Optimized resource allocation by analyzing performance metrics and adjusting staffing levels accordingly.
- Led cross-functional teams in the development of new service offerings, aligning with market trends and customer needs.
- Fostered an environment of continuous improvement by encouraging innovation from team members at all levels within the organization.
- Streamlined workflow processes to increase overall operational efficiency and reduce costs.
- Established clear performance expectations for team members, resulting in higher productivity levels and better overall results.
- Enhanced customer satisfaction by implementing effective service strategies and streamlining processes.
- Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to staff members.
- Oversaw budget management for the department, ensuring proper allocation of resources while minimizing unnecessary expenditures.
- Oversaw vendor management efforts, negotiating favorable contracts terms while maintaining strong working relationships.
- Managed a team of service professionals, fostering a positive work environment that encouraged collaboration and professional growth.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed senior-level personnel working in marketing and sales capacities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Implemented a robust knowledge management system to facilitate the sharing of best practices and lessons learned across the organization.
Education
Wichita State University
Wichita, KSSkills
- Customer satisfaction
- Operations management
- Incident management
- Employee engagement
- Problem-solving
- Multitasking and organization
- Reliable and responsible
- Goal oriented
- Team leadership
- Trustworthy and honest
- Employee training and development
Accomplishments
- Supervised team of 130 staff members.
- Achieved Service Manager of the Year Nominee by increasing profitability and providing excellent care and growth in my home store.
Timeline
Senior Service Manager
Texas Roadhouse
03.2008 - Current
Wichita State University