Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessDevelopmentManager

Ashley Bugner

Wichita,KS

Summary

Senior Service Manager at Texas Roadhouse with a proven track record in operations management and employee engagement. Enhanced customer satisfaction through innovative service strategies and streamlined processes, achieving significant improvements in productivity. Skilled in team leadership and problem-solving, fostering a collaborative environment that drives success and growth.

Overview

17
17
years of professional experience

Work History

Senior Service Manager

Texas Roadhouse
03.2008 - Current
  • Optimized resource allocation by analyzing performance metrics and adjusting staffing levels accordingly.
  • Led cross-functional teams in the development of new service offerings, aligning with market trends and customer needs.
  • Fostered an environment of continuous improvement by encouraging innovation from team members at all levels within the organization.
  • Streamlined workflow processes to increase overall operational efficiency and reduce costs.
  • Established clear performance expectations for team members, resulting in higher productivity levels and better overall results.
  • Enhanced customer satisfaction by implementing effective service strategies and streamlining processes.
  • Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to staff members.
  • Oversaw budget management for the department, ensuring proper allocation of resources while minimizing unnecessary expenditures.
  • Oversaw vendor management efforts, negotiating favorable contracts terms while maintaining strong working relationships.
  • Managed a team of service professionals, fostering a positive work environment that encouraged collaboration and professional growth.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Implemented a robust knowledge management system to facilitate the sharing of best practices and lessons learned across the organization.

Education

Wichita State University
Wichita, KS

Skills

  • Customer satisfaction
  • Operations management
  • Incident management
  • Employee engagement
  • Problem-solving
  • Multitasking and organization
  • Reliable and responsible
  • Goal oriented
  • Team leadership
  • Trustworthy and honest
  • Employee training and development

Accomplishments

  • Supervised team of 130 staff members.
  • Achieved Service Manager of the Year Nominee by increasing profitability and providing excellent care and growth in my home store.

Timeline

Senior Service Manager

Texas Roadhouse
03.2008 - Current

Wichita State University

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Ashley Bugner