Ashley Bukowy
Van Alsytne,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Weekend Camp Counselor
YMCA Collin County Adventure Camp
06.2024 - Current
- Enhanced camper experience by facilitating engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Pediatric Surgery Scheduler
UT Southwestern Pediatric Group
05.2021 - Current
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Surgery Scheduler
UT Southwestern medical center
04.2019 - 05.2021
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
Surgical Counselor
Consulting Ophthalmologists, P.C
03.2018 - 04.2019
- Act as effective liaison between the patient, surgeon, primary care physician, specialist, and the surgical facility in all aspects of pre-operative preparations
- Answer all inquiries from patients, their families, primary care physicians, and specialists regarding surgery or related concerns; direct questions to surgeon as needed
- Schedule all patient surgeries and pre- and post-operative appointments, including those with surgical facility, ophthalmologists, or technician
- Manage high volume surgeon's surgical schedule for multiple outpatient surgical centers and hospital
- Arrange patient transportation if necessary
- Prepare surgery folders, post-operative instructions, and post-operative kits
- Send, if needed, appropriate History & Physical forms, as well as lab, EKG and radiology needs to primary care physician and / or specialist
- Collect and forward all pertinent information for upcoming surgery and deadlines, such as bookings, lens orders, insurance precertification, History and physicals, signed consent forms, and orders to surgical facility
- Prepare operative reports for physician signature
- Prepare surgery superbills and forward to billing department
- Intravitreal injection counseling for retina patients at office visit per MD request
- Provide in house technical support for Surgimate surgery scheduling software, manage software upgrades: Work with Surgimate to make any changes requested by physician
- Work with other departments to identify problems or upcoming practice changes, educate and prepare team for implementation
- Coordinate training on surgical counseling responsibilities
- Maintain training materials, update as needed
- Perform other tasks as assigned.
Ophthalmic Scribe/ Trainer
Consulting Ophthalmologists, P.C
01.2014 - 03.2018
- Correctly documenting and summarizing what the physician says during an examination, including proper charting, documenting additions to complaint, assessment and recommendations for treatment
- Observing patient and physician, assisting when appropriate during the exam
- Providing written instructions and / or patient education materials, ensuring patient understands all instructions
- Accurately maintaining patient charts
- Providing accurate spectacle / contact lens prescriptions and / or medication prescriptions to ophthalmologist for signature
- Training and actively assisting in evaluations of new staff
- Ensuring patient-flow.
Head Technician
Aucello Eyecare Center
06.2011 - 01.2014
- Answer multi-line telephone to determine nature and identity of caller to direct to the correct department or employee
- Schedule and coordinate patient appointments based on office physician’s schedules
- Maintains physician/ supervisor’s calendar based upon availability and office schedules
- Sort deliveries and contact patients upon arrival for prescription pick up
- Sort/enter patient prescriptions into a computerized database
- Maintain electronic medical records across multiple databases for all patients
- Interface with insurance companies representatives to verify a patients eligibility and co pay information
- Preliminary testing on patients before initially consulting with the physician
- Provide product training for patients for proper use and care of contact lenses including all safety precautions required in accordance with manufacture requirements and physicians medical suggestions
- Clean/Prepare the physician examination rooms prior to and after appointment activities
- Perform financial balance activities at the closure of the business day
- Type’s handwritten drafts and letters to outside physicians for patient referrals; responsibilities include reviewing all drafts and letters for correct grammar, spelling and punctuation
- Fax and scan medical records to other practices or physicians upon doctors and/or patients request
- Manage all office inventory in accordance with financial and budgetary constraints
- Oversee and manage all training of new employees to include coordinating assignments.
Cashier/ Customer Service clerk
Price Chopper
10.2006 - 07.2011
- Prepared the Front End duties prior to the morning supervisor
- Provided assistance and direction to other cashiers
- Provided all levels of customer service
- Verified/balanced each cashier’s cash drawer.
Education
HIGH SCHOOL DIPLOMA -
SOUTH WINDSOR HIGH SCHOOL
06.2009
Skills
- Microsoft applications (Word, excel, outlook, etc)
- Medical Terminology
- Administrative Support
- EHR Software
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Time management
- Effective Communication
- Team Leadership
- Positive Engagement
- Problem-Solving
- HIPAA Compliance
- Schedule Coordination
- Insurance Verification
Awards
UTSW Meritorious Service Award, 04/2021
- The Meritorious Service Award is bestowed annually to UT Southwestern staff who have provided extraordinary service and care to our patients and demonstrated an excellent work ethic and performance. These recipients exemplify PACT standards and serve as role models to the campus.
Volunteer Experience
UTSW Plano Pediatrics Sunshine Committee, 05/2021- 01/2024
- The Sunshine Committee is comprised of employees who volunteer to plan employee engagement activities including, but not limited to: holiday parties, employee appreciation week, birthday announcements, etc. The committee members review proposed activities and events to ensure they follow university guidelines and stay within the allotted fiscal year budget.
Certification
- Certified CPR/First AID/AED, 6/2024
Timeline
Weekend Camp Counselor
YMCA Collin County Adventure Camp
06.2024 - Current
Pediatric Surgery Scheduler
UT Southwestern Pediatric Group
05.2021 - Current
Surgery Scheduler
UT Southwestern medical center
04.2019 - 05.2021
Surgical Counselor
Consulting Ophthalmologists, P.C
03.2018 - 04.2019
Ophthalmic Scribe/ Trainer
Consulting Ophthalmologists, P.C
01.2014 - 03.2018
Head Technician
Aucello Eyecare Center
06.2011 - 01.2014
Cashier/ Customer Service clerk
Price Chopper
10.2006 - 07.2011
HIGH SCHOOL DIPLOMA -
SOUTH WINDSOR HIGH SCHOOL
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