Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Bullington

Grantville,GA

Summary

Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Overview

2
2
years of professional experience

Work History

Lead Server

HJ Wings and Things - Summergrove
Newnan, GA
08.2023 - Current
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
  • Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
  • Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Developed and implemented standard operating procedures for the restaurant's dining room operations.
  • Processed guest checks using POS system accurately.
  • Verified accuracy of bills before presenting them to customers.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Monitored inventory levels of food items and alerted management when supplies were running low.
  • Answered phone calls from customers regarding reservations or inquiries about menu items.
  • Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
  • Performed cashier duties such as taking payments from customers and making change accurately.
  • Enforced health regulations concerning food handling, storage, sanitation practices.
  • Resolved conflicts between employees quickly and fairly.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Worked with management to coordinate special functions and events.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Interacted and engaged with patrons to promote friendly environment.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Trained new employees to perform duties.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Served food and beverages to patrons and confirmed complete orders.
  • Stocked service areas with supplies during slow periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Presented menus and answered questions regarding items.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Filled condiments and napkin containers during slack periods.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Manager

HJ Wings and Things - Summergove
Newnan, GA
08.2023 - Current
  • Provided leadership during times of organizational change or crisis situations.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Established processes to ensure efficient workflow throughout the organization.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Ensured compliance with regulatory requirements and industry standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored staff performance and addressed issues.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Directed recruitment, hiring, and training of new staff members.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted performance evaluations, providing feedback and coaching for team development.

Licensed Insurance Agent

Allstate Insurance Co
Newnan, GA
08.2022 - 08.2023
  • Initiated contact with potential clients through cold calling and networking activities.
  • Participated in industry events such as conventions, seminars, workshops.
  • Provided assistance with billing inquiries, payment processing, and customer service issues.
  • Performed routine follow-up calls to assess customer satisfaction with products and services.
  • Researched complex underwriting issues and provided solutions for customers' satisfaction.
  • Developed and implemented sales strategies to increase market share of insurance products.
  • Responded promptly to customer inquiries via phone calls or emails in a professional manner.
  • Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
  • Maintained accurate records of client information including contact details and policy changes.

Education

High School Diploma -

East Coweta High School
Sharpsburg, GA
05-2020

Skills

  • POS Systems
  • Guest Relations
  • Menu Memorization
  • Teamwork and Collaboration
  • Conflict Management
  • Station Preparation
  • Upselling techniques
  • Team Leadership
  • Food safety understanding
  • Menu knowledge
  • Compliance standards
  • Guest Relations Management

Timeline

Lead Server

HJ Wings and Things - Summergrove
08.2023 - Current

Manager

HJ Wings and Things - Summergove
08.2023 - Current

Licensed Insurance Agent

Allstate Insurance Co
08.2022 - 08.2023

High School Diploma -

East Coweta High School

Similar Profiles

CREATE PROFILE
Ashley Bullington