Ashley Burden
McKinney,TX
Summary
Strategic and results-driven Property Manager with over 10 years of experience overseeing multifamily and single-family residential portfolios. Demonstrated success managing 500+ units, optimizing property performance, enhancing tenant satisfaction, and driving occupancy and retention. Proven track record of streamlining operations, improving maintenance response times, and increasing NOI through effective rent collection, expense control, and leasing strategies. Recognized for outstanding customer service, operational leadership, and team development.
Overview
18
18
years of professional experience
Work History
Property Manager
Pathlight Property Management
09.2023 - 04.2025
- Oversaw operations for 500+ rental homes, including leasing, maintenance, tenant relations, and financial management.
- Managed budgets, rent collection, and monthly financial reporting with 98% accuracy.
- Filed evictions promptly and led collections on outstanding accounts, recovering over $25K in bad debt.
- Streamlined turn processes and make-readies, reducing vacancy days by 18%.
- Delivered exceptional resident service, achieving a 92% resident satisfaction rating.
Assistant Community Manager
Portico Property Management
11.2022 - 08.2023
- Supported daily operations for a 510-unit community, including leasing, renewals, and reporting.
- Conducted weekly inspections, ensuring high standards for cleanliness and safety.
- Maintained accurate records for rent, delinquencies, and resident accounts.
- Collaborated with the maintenance team to resolve service requests efficiently.
Leasing Manager
Cortland
10.2016 - 10.2022
- Directed leasing operations and staff performance for a Class A multifamily community.
- Improved leasing conversion rate by 25% through training and performance monitoring.
- Led renewal campaigns and negotiation, increasing lease renewal rate to 80%.
- Conducted competitor analysis to inform pricing strategies and increase occupancy.
Restaurant Manager
City Limits
01.2007 - 09.2016
- Managed all front and back-of-house operations, training, and vendor relationships.
- Developed service standards that increased customer retention and online ratings.
- Maintained budget compliance while improving profit margins by 15%.
Education
BBA -
John Massey School of Business
Skills
- Property Operations & Asset Management
- Tenant Relations & Retention Strategy
- Rent Collection & Delinquency Control
- Maintenance Coordination & Vendor Management
- Team Leadership & Staff Development
- Budgeting, Reporting & Financial Oversight
- Lease Negotiations & Renewals
- Fair Housing & Regulatory Compliance
- RealPage YieldStar Asana Zendesk Microsoft Office Suite
Accomplishments
- 🏆 Elite 1% ORA Power Ranking (2020–2022) — Contributed to exceptional resident satisfaction, earning national recognition from J Turner Research for superior online reputation.
- đź’Ľ Successfully managed 500+ single-family homes and multifamily units, achieving consistent occupancy rates of 95%+ and improving renewal rates by 20% over two years.
- 📉 Reduced delinquency by 30% through strategic rent collection practices and timely eviction processes.
- 🛠️ Improved maintenance response time by 40% by optimizing team collaboration and vendor scheduling.
Timeline
Property Manager - Pathlight Property Management
09.2023 - 04.2025
Assistant Community Manager - Portico Property Management
11.2022 - 08.2023
Leasing Manager - Cortland
10.2016 - 10.2022
Restaurant Manager - City Limits
01.2007 - 09.2016
Southeastern Oklahoma State University - BBA,
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