Ashley Burgos
The Bronx,NY
Summary
Phlebotomist with a commitment to delivering compassionate care and excellent customer service to individuals undergoing blood collection procedures. Skilled in building rapport with patients of diverse backgrounds and providing clear explanations to alleviate anxieties. Eager to contribute strong interpersonal skills and attention to patient comfort to create a positive healthcare experience for all.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Juice Press
32 Hudson Yards
10.2021 - 03.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Receptionist
City MD
The Bronx, NY
01.2022 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Associate of Applied Science - Nursing
Bronx Community College of The City University of New York
The Bronx, NY06.2026
Skills
- Venipuncture
- Patient Care
- Specimen handling
- Data Entry
- Customer Service
- Appointment Scheduling
Certification
- Certified Phlebotomy Technician, Genesis Medical Training Center - April 2024 to Present
Timeline
Receptionist
City MD
01.2022 - 07.2023
Shift Leader
Juice Press
10.2021 - 03.2024
Associate of Applied Science - Nursing
Bronx Community College of The City University of New York