Ashley Buriani
Fair Oaks,CA
Summary
Dynamic manager with a proven track record at 3 Monkeys, enhancing customers experience by building and maintaining relationships with the community. Skilled in conflict resolution and analytical decision-making, I successfully managed budgets and motivated teams of 5 different locations, resulting in increased customer satisfaction and operational excellence.
Overview
9
9
years of professional experience
Work History
Manager
3 Monkeys
12.2021 - Current
- Implemented process improvements that increased efficiency and reduced turnaround times.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Spearheaded initiatives that improved customer satisfaction through enhanced service delivery processes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Supervisor
3 Monkeys
06.2019 - 12.2021
- Supervised daily operations, ensuring compliance with safety protocols and operational standards.
- Trained and mentored staff on best practices to enhance productivity and efficiency.
- Implemented process improvements that streamlined workflows and reduced downtime.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Sales Associate
3 Monkeys
01.2018 - 06.2019
- Enhanced customer engagement through effective communication and product knowledge.
- Managed merchandise displays to optimize store layout and increase sales visibility.
- Trained new associates on sales techniques and customer service protocols.
- Assisted in inventory management, ensuring stock levels met demand efficiently.
Server
Sizzlers Restaurant
11.2016 - 12.2018
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, demonstrating strong organizational skills during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to customers.
- Trained new servers on menu items, service standards, and restaurant protocols.
Education
GED -
Ripon High
Ripon, CASkills
- Customer engagement
- Effective team leadership
- Prioritization and scheduling
- Analytical decision-making
- Clear and concise communication
- Comprehensive documentation skills
- Effective listening
- Conflict resolution expertise
- Effective analytical skills
- Professional phone communication
- Proficient in typing at 55 WPM
- Conducting performance evaluations
Timeline
Manager
3 Monkeys
12.2021 - Current
Supervisor
3 Monkeys
06.2019 - 12.2021
Sales Associate
3 Monkeys
01.2018 - 06.2019
Server
Sizzlers Restaurant
11.2016 - 12.2018
GED -
Ripon High