Summary
Overview
Work History
Education
Skills
Education and Training
Certification
Timeline
Generic

Ashley Burke

Hodgenville,KY

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Property Manager

Winterwood Inc
10.2023 - 08.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Daycare Teacher

Busy Bee Daycare
02.2023 - 08.2023
  • Developed lesson plans and activities to engage children in learning.
  • Created a positive, nurturing environment for young students.
  • Supervised children during meal times, playtime, and other activities.
  • Encouraged creativity through art projects and storytelling.
  • Provided guidance on social development issues such as sharing, following directions.
  • Taught basic language skills including reading readiness, phonics, writing.

Front Desk Manager

Days Inn Hotel
03.2018 - 12.2022
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Greeted guests upon arrival and checked them in to their rooms.
  • Organized daily room assignments and ensured all necessary paperwork was completed accurately.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Ensured the front desk area was clean and presentable at all times.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
  • Assisted with training new staff members on front desk procedures and policies.
  • Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
  • Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
  • Processed employee time sheets, payroll information and other administrative documents.

Front Desk Clerk

Holiday Inn Express Hotel
05.2014 - 12.2017
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Processed credit card, cash, and other forms of payment for guest accounts.
  • Maintained accurate records of all guests' stays and charges.
  • Provided information regarding hotel amenities, services, and local attractions.
  • Updated computer system with current guest information.
  • Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
  • Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.

Manager

Boost Mobile
06.2012 - 01.2014
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.

Education

Associate of Science - Diagnostic Medical Sonography

Elizabethtown Community And Technical College
Elizabethtown, KY

Skills

  • Laundry Management
  • Dusting
  • Supply Inventory Management
  • Infection Control
  • Financial Management
  • Policy Implementation
  • Expense Tracking
  • Performance Management
  • Compliance Monitoring
  • Tenant Relations
  • Contract Negotiation
  • Property Management
  • Employee Training
  • Documentation and Reporting
  • Computer Reservations Systems
  • Customer Service

Education and Training

true,other

Certification

CPR certified

Timeline

Property Manager

Winterwood Inc
10.2023 - 08.2024

Daycare Teacher

Busy Bee Daycare
02.2023 - 08.2023

Front Desk Manager

Days Inn Hotel
03.2018 - 12.2022

Front Desk Clerk

Holiday Inn Express Hotel
05.2014 - 12.2017

Manager

Boost Mobile
06.2012 - 01.2014

Associate of Science - Diagnostic Medical Sonography

Elizabethtown Community And Technical College

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