Ashley Burnett
Columbus,MS
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Aaron's Furniture Store. Skilled in drawer management and demonstrating exceptional multitasking abilities. Achieved significant improvements in customer loyalty through proactive problem resolution and empathetic engagement. Excels in a fast-paced environment, consistently meeting and exceeding service goals.
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Dollar General Store
02.2021 - Current
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Handled cash with high accuracy and took care to check bills for fraud.
- Met customer service goals and exceeded customer expectations.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
Front Desk Receptionist
Lowndes County Health Department
01.2021 - 11.2023
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed appointments, communicated with clients, and updated client records.
- Compiled information from files and research to satisfy information requests.
- Resolved customer problems and complaints.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Customer Service Representative
Aarons Furniture Store
01.2017 - 04.2020
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Implemented and developed customer service training processes.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Columbus High School
Columbus,Ms05-1999
Skills
- Check processing
- Drawer management
- Order coordination
- Payment collection
- Phone etiquette
- Positive and professional
- Multitasking and organization
Timeline
Customer Service Cashier
Dollar General Store
02.2021 - Current
Front Desk Receptionist
Lowndes County Health Department
01.2021 - 11.2023
Customer Service Representative
Aarons Furniture Store
01.2017 - 04.2020
High School Diploma -
Columbus High School
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