Salesforce
Ashley Burnette
Collinsville
Summary
Organized and dependable candidate who excels at managing multiple priorities with a positive attitude. Motivated Accounts Receivable Analyst who effectively manages assigned portfolio to meet or exceed established goals by utilizing a systemized and sustainable approach. Maximizes the use of receivables management software and collection tools, while also ensuring organized documentation for efficient payment collection. Consistently obtains payment and resolution on accounts, maximizing cash flow and adhering to department workflow standards.
Overview
19
19
years of professional experience
Work History
AR Expert Senior Coordinator
Zayo Group
05.2023 - Current
- Communicated with staff, vendors and contractors regarding invoices and payment status.
- Verified billing accounts with cash applications team and checked for payment posting.
- Reconciled financial statements and bank statements against applicable invoices.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
- Refined existing processes to optimize accounts receivable and collection efforts.
- Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.
- Performed accounts receivable duties by researching chargebacks, discrepancies, and reconciliations.
Access Coordinator
Zayo Group
01.2018 - 05.2023
- Used Salesforce to provide customer support, identify data centers and submit tickets
- Managed and closed 700+ tickets per month
- Maintained up-to-date knowledge of data center procedures for all locations
- Driven through Salesforce managed incoming ticket queue to process tickets to Network facilities for install and emergency repair
- Answered incoming calls from internal and external customers
- Maintained remote access for secure facilities
- Gathered information, identified and implemented resolution, planned follow-up and noted each ticket according
- Collaborated with multi-functional roles to communicate and align development efforts.
Contractor - NCC Tier 1 Technician
Inceed
05.2017 - 01.2018
- Contract work for Zayo Group as NCC Tier 1 Technician
- Broke down and evaluated user problems, using critical thinking, personal expertise and probing questions.
- Answered incoming phone calls for fiber optics customers, third parties and field techs.
- Provided primary customer support to internal and external customers through Salesforce.
Travel Advisor
Connexions Loyalty
02.2017 - 05.2017
- Assist customers with booking travel through their rewards program
- Upselling and providing white glove service to high level customers
- Worked in multiple universal travel systems
- Provide pre-booking and post booking support
- Researched cruises, airfare options and sightseeing options to best meet client expectations.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
Customer Service Representative/Office Assistant
GoFresh Produce
09.2016 - 11.2016
- Handled inbound calls from clients seeking help
- Entered 100-300 orders per week into system to be shipped out
- Maintained email and phone contact with clients
- Organized, Copied and scanned documents
- Exceeded expectations for helping customers.
Customer Solutions Specialist
BH Media Group
04.2016 - 10.2016
- Handled 60-120 inbound customer service calls
- Performed in top 5% of company
- Effectively answered all questions and met/exceeded all call center goals
- Multitasked between different monitors and programs to adhere to retaining all company policies and procedures.
Customer Service Representative
Enterprise Rent-A-Car
02.2015 - 09.2015
- Managed over 50 customer calls per day.
- Handled Customer Objections
- Effectively answered all customer questions to make sale
- Matched customer pace while probing for more information
- Organized and participated in team meetings
Customer Service Representative
Directv
05.2012 - 04.2014
- Answered over 50 calls per day by addressing customer inquiries, solving problems and providing new product information
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Scored in top 10% of employees in successful resolution of issues l Investigated and resolved customer inquiries and complaints in timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Cashier
Mcdonalds
05.2011 - 01.2012
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Provided elevated customer experience to generate a loyal clientele.
- Worked flexible schedule and extra shifts to meet business needs.
Night Manager
Robyn's Harden's Hamburgers
03.2006 - 03.2011
- Managed crew of employees making sure everything was done accurately l Scheduled weekly inventory pickups and deliveries with vendors
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems
- Earned management trust by serving as key holder, responsibly opening and closing store
Education
High School Diploma -
Owasso High School
Owasso, OKBBA - Business Management
Tulsa Community College
Tulsa, OKBBA -
Oklahoma State University
Stillwater, OK12-2024
Skills
- Accounting principles
- Debt collection
- Invoice processing
- Microsoft Excel (10 years)
- Microsoft Office (10 years)
- Data Entry (6 years)
- Accounts reconciliation
- POS (7 years)
- Salesforce (7 years)
- Remote Access Software
- Network Support
Software
Salesforce
Software
Oracle
Timeline
AR Expert Senior Coordinator
Zayo Group
05.2023 - Current
Access Coordinator
Zayo Group
01.2018 - 05.2023
Contractor - NCC Tier 1 Technician
Inceed
05.2017 - 01.2018
Travel Advisor
Connexions Loyalty
02.2017 - 05.2017
Customer Service Representative/Office Assistant
GoFresh Produce
09.2016 - 11.2016
Customer Solutions Specialist
BH Media Group
04.2016 - 10.2016
Customer Service Representative
Enterprise Rent-A-Car
02.2015 - 09.2015
Customer Service Representative
Directv
05.2012 - 04.2014
Cashier
Mcdonalds
05.2011 - 01.2012
Night Manager
Robyn's Harden's Hamburgers
03.2006 - 03.2011
BBA - Business Management
Tulsa Community College
High School Diploma -
Owasso High School
BBA -
Oklahoma State University
Similar Profiles
Eric AlexanderEric Alexander
OSP Project Manager at Zayo GroupOSP Project Manager at Zayo Group
Ivan VelevIvan Velev
Network IP Engineer at Zayo GroupNetwork IP Engineer at Zayo Group
Theresa KellyTheresa Kelly
Fixed Asset Accountant at Zayo GroupFixed Asset Accountant at Zayo Group