Ashley Burns
Arlington,TX
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Microsoft Office.
Overview
15
15
years of professional experience
Work History
Administrative Support Coordinator
Mainfreight Transport
Flower Mound, Texas
10.2011 - Current
- Compile and generate detailed documents and reports in adherence administrative processes.
- Collaborate in timely processing of billing and accounts receivables. Audit and reconcile accounts
- Host and transcribe meeting minutes for management's records.
- Establish new customers by setting up their accounts; Include uploading their W-9's, payment preference and banking info
- Process business credit applications to determine terms of trading
- Research and review data in multiple systems simultaneously to resolve customer inquiries and/or complaints
- Prepare analytics for quarterly business reviews
- Provide clerical and administrative support to multiple teams
- Maintain and file drivers records for compliance
- Monitor/direct incoming mail and prepare outgoing mail
Customer Service Team Leader
CEVA Logistics
Arlington, Texas
08.2010 - 10.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Handled day-to-day customer contact via phones, faxes and emails.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Cross-trained and backed up other customer service managers
- Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating
Lead Shipping Clerk
CEVA Logistics - Verizon Contract
Grapevine, Texas
08.2009 - 08.2010
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Created and closed loads; Assisted in scheduling pickups for freight material
- Organized storage areas to optimize materials movements and minimize labor hours.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Traveled to Tampa, FL to facilitate new startup location. Provided support and assistance while training peers in both Grapevine and Tampa, FL.
- Managed to maintain 95% accuracy on outbound shipments
Team Lead
CEVA Logistics - AMD Contract
Grapevine, Texas
07.2007 - 01.2009
- Involved in the AMD startup operation implementing SAP systems, clear lines of communication to managers for smooth startup transition
- Coached team of 12 in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Education
Associate of Arts - Business Administration
Tarrant County College
Arlington06.2024
Skills
- Data Entry
- Time Management
- Detail oriented
- Strong verbal and written communication
- Able to multi-task
- Professional
- Tech-savvy
- Data Collection
- Inbound phone call handling
Timeline
Administrative Support Coordinator
Mainfreight Transport
10.2011 - Current
Customer Service Team Leader
CEVA Logistics
08.2010 - 10.2011
Lead Shipping Clerk
CEVA Logistics - Verizon Contract
08.2009 - 08.2010
Team Lead
CEVA Logistics - AMD Contract
07.2007 - 01.2009
Associate of Arts - Business Administration
Tarrant County College
Similar Profiles
Shane HillmanShane Hillman
Truck Driver at Mainfreight TransportTruck Driver at Mainfreight Transport
Adrian FelipeAdrian Felipe
Dispatcher Coordinator at Mainfreight TransportDispatcher Coordinator at Mainfreight Transport
Kate DavyKate Davy
Truck Dispatcher at Mainfreight TransportTruck Dispatcher at Mainfreight Transport