Ashley Burns
Asheville,NC
Summary
Proven leader and energetic self-starter, I excelled at ZF Transmissions Gray Court by implementing effective sales strategies and fostering team collaboration, resulting in a significant increase in team performance. Skilled in conflict resolution and critical thinking, I consistently achieved and surpassed sales targets, demonstrating a strong ability to drive growth and enhance customer satisfaction.
Overview
25
25
years of professional experience
Work History
UPS Sales Associate
Ups Store
Asheville, NC
12.2023 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Handled returns and exchanges according to company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized store by returning merchandise to proper areas and restocked displays.
- Received and displayed product shipments on store retail shelves upon delivery.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Processed credit card transactions quickly and securely.
- Collected payments and provided accurate change.
- Built and maintained relationships with peers and upper management to drive team success.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Bagged or packaged purchases and wrapped gifts.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Adhered to company initiatives and achieved established goals.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained records related to sales for store management.
- Assisted customers with product selection, sizing and styling.
- Developed promotional strategies to increase sales volume.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Team Leader
ZF Transmissions Gray Court
Gray Court, SC
05.2013 - 08.2019
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Motivated team members through recognition programs and performance-based incentives.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed strategies for problem solving and conflict resolution among team members.
- Maintained a positive work environment that promoted collaboration between team members.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Offered training and support to keep team members motivated and working toward objectives.
- Conducted regular performance reviews to assess individual team member progress.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Audited company's legal documents to verify compliant policies and procedures.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Completed daily quality assurance duties to provide feedback for improvements.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Oversaw training and development programs to enhance team skills and knowledge.
- Created training materials and conducted group trainings on new processes or procedures.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Ensured compliance with all safety regulations in the workplace.
- Maintained positive working relationship with fellow staff and management.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Monitored operations and reviewed records and metrics to understand company performance.
- Maintained daily inventory to facilitate successful material distribution.
- Managed conflict resolution within the team to maintain a positive work environment.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed routine maintenance and repair.
- Conducted testing of software and systems to ensure quality and reliability.
Sales/Cashier
Crossroads Grill
Gray Court, SC
01.2012 - 04.2013
- Promoted and advertised sales, discounts and special promotions to generate revenue and build client loyalty.
- Processed customer payments quickly and returned exact change and receipts.
- Provided excellent customer service by being knowledgeable about store products and services.
- Maintained appearance of store by arranging and replenishing displays and merchandise racks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed returns and refunds according to company procedures.
- Assisted customers with loading purchases into their vehicles or bags.
- Educated patrons on latest store promotions and events.
- Maintained work area and kept cash drawer organized.
- Answered customers' questions and provided information on store procedures or policies.
- Answered phone calls to assist customers with questions and orders.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
- Balanced daily sales reports with receipts from each register at the end of shift.
- Trained new employees by providing knowledge of specific store tasks and policies.
- Verified credit card transactions using POS system software.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Greeted customers promptly and responded to questions.
- Adhered to social distancing protocols and wore mask or face shield.
- Ensured compliance with all safety regulations within assigned area of responsibility.
- Welcomed customers, offering assistance to help find store items.
- Reconciled discrepancies between physical count of stock versus computer records.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Resolved customer complaints in a courteous manner while following company policy guidelines.
- Answered customer questions regarding store policies, products, services, prices.
- Stocked shelves with new merchandise when needed.
- Checked expiration dates on merchandise for quality assurance purposes.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Sales/Kitchen Staff Member
GT's Gas & Grill
Gray Court, SC
01.2009 - 01.2012
- Contributed to menu planning by providing input on dish preparation and presentation.
- Prepared workstations with ingredients and tools to increase efficiency.
- Operated industrial mixers and other food processing machinery to support kitchen operations.
- Followed health and safety guidelines to prevent accidents and ensure a safe working environment.
- Cooked meals or specialty items in cooperation with the rest of the kitchen staff.
- Observed food safety and sanitation protocols to reduce germ spread.
- Participated in kitchen staff meetings to discuss performance improvements and kitchen strategies.
- Operated kitchen equipment safely, including dishwashers, blenders, and food processors.
- Monitored inventory of supplies and communicated needs to supervisor.
- Stored food in designated containers and storage areas to prevent spoilage.
- Cleaned and sanitized utensils, dishes or silverware.
- Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
- Acquired new skills to support team and further accommodate customer needs.
- Received, rotated and replenished kitchen stock for team members.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Operated various kitchen appliances such as mixers, slicers, ovens, grills .
- Followed health and safety guidelines for food preparation and service.
- Unloaded food and supplies from delivery trucks to appropriate storage locations.
- Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
- Monitored food temperature during storage and preparation to adhere to food safety standards.
- Participated in receiving deliveries and organizing supplies in storage areas.
- Monitored inventory to keep adequate stock of food items and supplies.
- Followed recipes and customer requests to prepare meals.
- Readied vegetables and garnishes for meals.
- Distributed food to waiters and waitresses to serve customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Performed other related duties as assigned by supervisor.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Kept track of food waste and spoilage to ensure minimal loss.
- Assisted with special event catering and preparation, including setup and food service.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Coordinated with other kitchen staff to ensure smooth operation and timely preparation of food.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Communicated effectively with waitstaff regarding order tickets for accurate delivery times.
- Supported inventory management by monitoring stock levels and reporting low supplies to the head chef.
- Partnered with chef to cook food and comply with food preservation guidelines.
Assistant Manager
Sunsations Tanning
Laurens, SC
03.2001 - 12.2005
- Maintained accurate records of sales transactions using point-of-sale systems.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Assigned work and monitored performance of project personnel.
- Maintained up-to-date knowledge of company products and services.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated work to staff, setting priorities and goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
- Communicated regularly with customers to gain insights into their needs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ensured compliance with safety regulations and company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed household errands and other essential duties.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Sales Associate
Sunsations Tanning
Laurens, SC
04.2000 - 01.2001
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Organized store by returning merchandise to proper areas and restocked displays.
- Processed transactions using a point-of-sale system.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Processed credit card transactions quickly and securely.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained records related to sales for store management.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers to determine wants or needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Received and displayed product shipments on store retail shelves upon delivery.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered incoming telephone calls to provide store, products and services information.
- Assessed customer needs to provide assistance and information on product features.
- Demonstrated product features and benefits for customers' needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained cleanliness of store environment including floors, windows, displays.
- Developed trusting relationships with customers by making personal connections.
- Bagged or packaged purchases and wrapped gifts.
- Handled customer complaints in a professional manner.
Education
Technical Training - Manufacturing Engineering
Piedmont Technical College
Greenwood, SC10-2015
GED -
Laurens Dist 55 High School
Laurens, SC07-2000
Skills
- Loss Prevention Strategies
- Achievement-Oriented
- Critical Thinking Skills
- Sales strategies
- Conflict resolution
- Strong Verbal Communication
- Proficient in Evaluating Products
- Energetic self-starter
- Product demonstrations
- Positive Attitude
- Customer Insight Evaluation
- Effective Multi-Tasking
- Excellent people skills
- Professional Calmness
- Reliable and punctual
Timeline
UPS Sales Associate
Ups Store
12.2023 - Current
Team Leader
ZF Transmissions Gray Court
05.2013 - 08.2019
Sales/Cashier
Crossroads Grill
01.2012 - 04.2013
Sales/Kitchen Staff Member
GT's Gas & Grill
01.2009 - 01.2012
Assistant Manager
Sunsations Tanning
03.2001 - 12.2005
Sales Associate
Sunsations Tanning
04.2000 - 01.2001
Technical Training - Manufacturing Engineering
Piedmont Technical College
GED -
Laurens Dist 55 High School