Ashley Burrell
Converse,TX
Summary
Talented Program Manager adept at overseeing functional operations and projects aimed at enhancing office processes for program execution, training and development. Possessing over 10 years of valuable experience in driving company objectives and efficiency improvements. Diligent and detail-oriented with a track record in process optimization and leveraging technical innovations including web design, Microsoft Suites, and SharePoint, Jira, and Confluence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Configuration/Data Manager
APPLIED RESEARCH SOLUTIONS (DOD Contractor)
08.2023 - Current
- Facilitates the efficient processing of DOD Form 2875 (System Authorization Access Request) for personnel, ensuring compliance with security protocols and expediting access approvals
- Spearheaded the development and implementation of Standard Operating Procedures (SOPs) for configuration and data management processes, enhancing organizational efficiency and standardization
- Acts as a liaison between stakeholders and technical teams to support configurations within Jira and Confluence platforms that align with project requirements and maximize productivity
- Implemented best practices for version control, data integrity, and configuration management, ensuring accuracy and reliability of project assets
- Collaborated with cross-functional teams to troubleshoot and resolve configuration and data management issues, fostering a culture of continuous improvement and problem-solving.
Commander Support Staff/Diversity & Inclusion Program Manager
USAF Reserves
02.2021 - Current
- Responsible for facilitating D&I initiatives for over 2500 Reserve members to include briefings, Diversity Council, Outreach & Marketing
- Assist Senior Leadership with Administrative needs to support mission readiness
- Designed and executed innovative processes leveraging Microsoft Suites, resulting in significant efficiency gains and streamlined workflows across administrative functions, enhancing productivity, and ensuring compliance with Air/Space Force standards and regulations
- Supported the Development and Training Program at the Wing level that provides guidance and mentorship to newly enlisted Reservist as they prepare for Basic Military Training
- Manages daily administrative tasks, including tracking and coordinating TMT taskers, facilitating evaluations, and orchestrating ceremonies for special events
- Demonstrated exceptional attention to detail and organizational skills in handling awards and decorations processes, ensuring timely and accurate recognition of personnel achievements and contributions.
Project Manager/Branding Specialist/Business Owner
DISTRICT THREE
10.2017 - 12.2023
- Delegates specific clients needs to appropriate teams such as graphic design, web development, and social media marketing for completion and communicates clients vision to ensure project stays on track
- Designs printed marketing materials to include postcards, business cards, brochure, etc
- Creates social media content to build brand awareness and creates marketing strategies
- Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications
- Offers clients CRM software setup and training to allow them to grow/run their businesses more efficiently.
Marketing Project Coordinator
NEW CREATION CHRISTIAN FELLOWSHIP
02.2021 - 05.2022
- Coordinated and successfully organize wide variety of events for various ministries including fundraisers, conferences, luncheons, virtual showcases, and formal events
- Communicated with vendors, internal departments clients, city officials, media and staff to ensure successful organization of events at internal and external level
- Oversaw new program/event status tracking system to help eliminate missed deadlines and promote prioritization
- Monitored/maintained website, social media platforms and public communication content
- Collaborated in planning/execution of 2021 Easter event that headlined Grammy nominated gospel artist and maintained COVID safety protocols for over 1000 guest
- Organized logistics for marketing and proposal strategy meetings.
Customer Service Technician
RACKSPACE
10.2019 - 07.2021
- Provided technical support for clients via phone/chat/support tickets
- Troubleshooted Microsoft Office 365 programs and software
- Assisted in training of overseas team to increase productivity and help reduce cultural barriers.
Youth League Sports Director/Development Coordinator
STANDARD OF ATHLETICS
08.2016 - 08.2018
- Organized league schedules and team rosters that consisted of over 50+ teams and coaches and 1000+ athletes
- Spearheaded Scholar Athlete Program and Marketing/Development department
- Managed Donor and Sponsor relations/events and prepared city-wide grants
- Organized events with Spurs Sports and Entertainment and other local organizations.
Event Coordinator/Corporate Lead Sales Trainer
MAIN EVENT ENTERTAINMENT
05.2014 - 07.2016
- Lead Sales Trainer responsible for training new Event Coordinators at new locations and in house
- Created Corporate Event Coordinator Training Manual that is used as blueprint for Sales Office Openings
- Performed general administrative task such as scheduling and coordinating events, responding to emails, following up on inquiries and similar clerical duties.
Education
Associates of General Studies -
Waubonsee Community College
Bachelor of Organizational Studies - Emphasis in Leadership Development & Business Administration
Louisiana State University At Alexandria
05.2024
Skills
- Process improvements
- Technical Support and Assistance
- Communication and Team Collaboration
- Project Management
- Sharepoint/Jira/Confluence
- Training and mentoring
- Business administration
- Strategic planning
- CRM
- Microsoft Suites
- Scrum Master
- Active Security Clearance
Certification
- Scrum Master Certification: March 2020
- ITIL Certification: March 2020
- Security Clearance: TS/SCI
Timeline
Configuration/Data Manager
APPLIED RESEARCH SOLUTIONS (DOD Contractor)
08.2023 - Current
Commander Support Staff/Diversity & Inclusion Program Manager
USAF Reserves
02.2021 - Current
Marketing Project Coordinator
NEW CREATION CHRISTIAN FELLOWSHIP
02.2021 - 05.2022
Customer Service Technician
RACKSPACE
10.2019 - 07.2021
Project Manager/Branding Specialist/Business Owner
DISTRICT THREE
10.2017 - 12.2023
Youth League Sports Director/Development Coordinator
STANDARD OF ATHLETICS
08.2016 - 08.2018
Event Coordinator/Corporate Lead Sales Trainer
MAIN EVENT ENTERTAINMENT
05.2014 - 07.2016
Associates of General Studies -
Waubonsee Community College
Bachelor of Organizational Studies - Emphasis in Leadership Development & Business Administration
Louisiana State University At Alexandria
- Scrum Master Certification: March 2020
- ITIL Certification: March 2020
- Security Clearance: TS/SCI
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