Ashley Burrell
Concord,CA
Summary
Motivated Human Resources professional delivering exceptional employee support and optimizing HR operations. Achieved enhanced team performance through innovative staff development programs and effective communication strategies. Focused on continuous learning, adaptability, and fostering strong relationships to drive organizational success.
Overview
8
8
years of professional experience
Work History
Sr. HR Business Analyst
Pacific Gas & Electric
Oakland, CA
11.2021 - Current
- Managed complex leaves of absence cases by evaluating eligibility for FMLA, CFRA, PDL, disability, military leave, and related benefit programs while ensuring full compliance with federal, state, and company policies. I supported employees, managers, and HR partners by providing guidance on leave administration, processing 100–150 Long-Term Disability approvals annually with 100% accuracy, and maintaining confidential records and PHI. Improved operational efficiency by developing workflow documentation, process maps, and job aids to streamline leave and accommodation processes. Monitored leave escalation tracking log and updated metrics dashboard for increase and decrease trends.
- Collaborated with business leaders to streamline staffing requests at Pacific Gas and Electric, enhancing alignment with organizational needs.
- Enhanced HR workflows at Pacific Gas and Electric through comprehensive process reviews and documentation, supporting operational efficiency.
- Provided guidance on best practice implementation within the organization's human resources department.
- Analyzed existing HR policies, procedures, and practices to identify gaps and recommend improvements, ensuring compliance and effectiveness.
- Worked with stakeholders to identify system-related issues and develop appropriate solutions.
- Conducted user acceptance testing sessions with internal teams prior to system rollouts.
- Performed gap analysis between current state and desired future state of HR operations.
- Analyzed business processes, created process maps and identified areas for improvement.
- Evaluated effectiveness of newly implemented systems by collecting feedback from users.
- Identified opportunities to streamline processes through automation or other means.
- Oversaw the development of training materials for users transitioning onto new systems.
- Prepared employment records with human resources management system software to support HR functions.
Sr. HR Business Assistant
Pacific Gas & Electric
Oakland, CA
11.2019 - 11.2021
- Oversaw Workers’ Compensation and Long-Term Disability personnel actions in SAP & Payroll HRIS system, conducted detailed payroll and timekeeping analyses to ensure accurate benefits administration. Collaborated with payroll, third-party disability administrator, and HR teams to issue Workers’ Compensation and Long-Term Disability payments. Reconciled payments to identify overpayments and underpayments for balancing. Reduced personnel change request turnaround times from 5 days to 2 days through process improvements and cross-functional coordination. Maintained vendor records and payments to support smooth operational workflows.
- Reviewed HR records to ensure compliance with Pacific Gas and Electric regulations.
- Maintained files, records, and data entry with strong attention to accuracy.
- Handled confidential information while following company policies and procedures.
- Assisted with vendor communication, purchase requests, and office supplies.
- Maintained structured filing systems for efficient document management.
- Entered data into databases accurately and efficiently.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Gathered and sorted data for reports and files.
- Utilized established procedures to archive confidential materials safely.
- Processed confidential information with a focus on maintaining discretion and integrity.
- Supported organizational tasks by filing documents, entering data, and answering phone calls.
- Managed the receipt and distribution of mail, letters, and packages.
- Evaluated and authorized vendor invoices for timely payment processing.
- Performed accounting or financial analysis.
- Checked office services mailbox regularly to manage business support inquiries.
- Provided HR administrative assistance to management team.
Sr. HR Benefits Assistant
Rose International
Concord, CA
08.2018 - 11.2021
- Supported California and federal leaves of absence and accommodation programs by conducting employee eligibility reviews and hours-worked analyses to ensure accurate entitlement determinations. Performed quarterly audits to strengthen compliance, improve data quality, and enhance documentation accuracy. Partnered with insurance carriers, vendors, HR teams, and Return-to-Work specialists to coordinate and facilitate employee leave and time-off requests. Performed case documentation and organization of time off and leave of absence claim files for tracking with accuracy and increased timeliness from 25% to 98% on time.
- Streamlined inbox communications to improve efficiency and response times., routed requests, and followed up on pending items.
- Sorted and categorized files to maintain an efficient filing system., records, and confidential documents for office operations.
- Managed task deadlines to prioritize workflow effectively., updated task lists, and maintained workflow priorities for supervisors.
- Provided support for office operations to facilitate daily activities., vendor coordination, and day-to-day administrative support.
- Entered data into databases accurately and efficiently.
- Developed positive relationships with internal customers through effective communication techniques.
- Gathered and sorted data for reports and files.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Handled confidential information with discretion and integrity.
- Fostered strong working relationships with staff and management for effective collaboration. with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Managed front desk operations to create a welcoming environment for visitors. to provide positive first impression.
- Received and distributed mail, letters and packages.
- Coordinated support to facilitate general office operations.
- Monitored office services mailbox for business support needs and requests.
- Reserved and managed meeting room availability.
- Provided HR administrative assistance to management team.
Education
Bachelor of Science - Business Management, Human Resources Management Emphasis
University of Phoenix
Associate of Arts - Healthcare Administration
University of Phoenix
Certified Leave Management - Certified Leave Management
DMEC
Skills
- Vendor Payment Coordination
- Benefits Administration
- Disability & Accommodations
- Case Management
- Compliance auditing
- Document Management
- HRIS & Records Management
- HRIS systems
- HRIS reporting
- Process Improvement
- Process mapping
- Confidential records management
- Payroll reconciliation
- Vendor Payment Coordination
- Confidential records management
- Document Management
- Employee Verification
- Training Facilitation
- Microsoft Office suite
- Analytical thinking
- Problem solving
- Cross functional collaboration
- Stakeholder communication
- Attention to detail
- Teamwork and collaboration
- Multitasking capacity
- Time management
- Problem-solving skills
- HRIS systems
- Teamwork and collaboration
- Multitasking capacity
- Problem-solving skills
- Benefits administrator
- Training Facilitation
- Time management
Personal Information
Additional HR Operations Experience
- Maintained confidential personnel records and electronic employee files in support of retention and audit requirements.
- Reviewed onboarding packets, HR documentation, and employee records for accuracy and completeness.
- Processed employee separations, HRIS updates, personnel record changes, and final pay coordination activities.
- Supported benefits transactions, employment verifications, ADA documentation, and HR operational processes.
- Partnered with HR leadership to improve recordkeeping systems, workflows, and department processes.
Leadership
Created comprehensive training materials and delivered instruction / training courses on HRIS systems, Long-Term Disability personnel change request processes, claim tracking, and timekeeping, training more than 45 internal employees and third-party administrators staff members.
Timeline
Sr. HR Business Analyst
Pacific Gas & Electric
11.2021 - Current
Sr. HR Business Assistant
Pacific Gas & Electric
11.2019 - 11.2021
Sr. HR Benefits Assistant
Rose International
08.2018 - 11.2021
Certified Leave Management - Certified Leave Management
DMEC
Associate of Arts - Healthcare Administration
University of Phoenix
Bachelor of Science - Business Management, Human Resources Management Emphasis
University of Phoenix