Ashley Bush
Honolulu,HI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company and client success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Talent Acquisition Coordinator
Bayada Home Health
Honolulu, HI
08.2024 - Current
- Conducted initial screenings of resumes and applications to determine qualifications and suitability for posted positions.
- Managed the onboarding process for new hires including completing all necessary paperwork, organizing orientation sessions, and providing support during the transition period.
- Provided administrative support related to employee records maintenance including updating applicant tracking systems with candidate information.
- Maintained a database of current and prospective candidates; tracked progress throughout the hiring process.
- Conducted reference checks for final round candidates prior to extending an offer.
- Conducted background checks on potential hires.
- Coordinated background checks and reference checks for new hires prior to start date.
On Call Manager
Bayada Home Health
Honolulu, HI
09.2016 - Current
- Answered and directed incoming calls using multi-line telephone system.
- Respond to inquiries and service requests received after office hours.
- Coordinates and schedules staff members.
- Coordinates services for our clients while office is closed.
- Answers all calls to the office, addressing them accordingly.
- Documenting calls, forwarding call log to the office staff by 8:00 am every morning.
- Contacts field staff to find coverage for call outs.
- Staffing/scheduling.
Hiring and Recruiting Manager
BAYADA Habilitation
Honolulu, HI
09.2022 - 08.2024
- Helped with employee transfers and referrals.
- Conducted regular meetings with managers to discuss recruitment needs, progress on open positions, and other related topics.
- Created job postings for various roles across multiple disciplines and platforms.
- Reviewed resumes and conducted phone interviews to identify potential candidates.
- Planned and coordinated in-person interviews between hiring managers and applicants.
- Provided feedback to applicants throughout the recruitment process.
- Organized candidate assessment tests when required by the company's policies.
- Identified new recruiting sources through networking events or social media campaigns.
- Collaborated with departments heads to determine staffing needs.
- Participated in career fairs or other recruiting events.
- Provided direct support and training for clients in areas such as personal care, communication, mobility, and daily living activities.
- Supervised a team of direct care staff providing services to individuals with developmental disabilities.
Habilitation Technician
Bayada Home Health
Honolulu, HI
08.2015 - 06.2016
- Worked with students with specialized needs to accomplish tasks and build practical skills.
- Fostered positive and trusting relationships with students to increase engagement.
- Encouraged student empathy of others to build confidence and improve self-image.
- Promoted language development skills through reading and storytelling.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Provided entertainment and companionship through conversation, reading and board games.
- Transported individuals to medical appointments and assisted with errands.
- Documented patient status and reported changes in care needs.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Administration Assistant/Technician
Kilauea Pest Control
Kailua, HI
11.2014 - 07.2015
- Answering Phones, Sales, Billing, Quickbooks, Biding.
- Technician when needed out in the field.
- Dealt with insurance for company trucks along with other insurance situations for company.
- Collected and organized parts to fulfill customer and job order requirements.
- Updated logs and computer records with latest customer and job details.
- Managed quality control and maintained high level of customer satisfaction.
Receptionist/Medical Records/Physical Therapy assistant
PT Hawaii, Kapolei
, HI
02.2014 - 07.2014
- Answering phones, Scheduling appointments for patients take and deliver messages and place calls as directed.
- Medical records and insurances.
- Prepare material for new patients and update all patient records when needed.
- Front of the office.
- Web PT certified, Physical therapist assistant duties.
Receptionist/Medical Records/Administration Assistant
Community Health Centers
San Luis Obispo, CA
10.2013 - 02.2014
- Answering phones, Scheduling appointments for patients take and deliver messages and place calls as directed.
- Medical records and insurances.
- Prepare material for new patients and update all patient records when needed.
- Front of the office.
- Microsoft and nextgen certified.
Kitchen Designer Assistant/Receptionist/Administration Assistant
The Home depot
Santa Maria, CA
04.2013 - 09.2013
- Answering phones, Scheduling appointments for customers to meet with Kitchen designers, deals with customer records and information.
- Customer service when away from the design desk, work on events for home depot.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Waitress
Barista, Old Town Mexican Café
Orcutt, CA
01.2012 - 05.2012
- Duties, busser, register, cleaning, customer service, financial- quick books because it was my family restaurant.
Followed Physical Therapist
Advanced Physical Therapy
10.2011 - 01.2012
- Wrap, STEM, Ice, and massage certified.
Client Service Associate
BAYADA
- Client services
- Insurance billing
- Scheduling
- Recruiting
- Interviews
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Gathered information from clients for entry into computer database.
- Researched issues and made quick decisions to achieve efficient and effective resolutions.
- Entered all changes to client data into system using [Software].
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Collaborated cross-functionally, remaining up-to-date on products, services and policies to inform clients.
Education
Bachelor of Arts - Sociology
University of Arizona
Tucson, AZ12-2023
Associate of Arts - Sociology
Grossmont College
El Cajon, CA08.2021
High School Diploma -
Newbury Park High School
Newbury Park, CA01.2011
Skills
- Mentoring and coaching
- Compelling leadership skills
- Client rapport
- Business services support
- Employee motivation
- Project planning and coordination
- Issue and conflict resolution
- Customer service
- Computer skills
- Active listening
- Leadership
- Troubleshooting
Affiliations
Special Olympics Hawaii (October 2023-Current
References
References available upon request.
Timeline
Talent Acquisition Coordinator
Bayada Home Health
08.2024 - Current
Hiring and Recruiting Manager
BAYADA Habilitation
09.2022 - 08.2024
On Call Manager
Bayada Home Health
09.2016 - Current
Habilitation Technician
Bayada Home Health
08.2015 - 06.2016
Administration Assistant/Technician
Kilauea Pest Control
11.2014 - 07.2015
Receptionist/Medical Records/Physical Therapy assistant
PT Hawaii, Kapolei
02.2014 - 07.2014
Receptionist/Medical Records/Administration Assistant
Community Health Centers
10.2013 - 02.2014
Kitchen Designer Assistant/Receptionist/Administration Assistant
The Home depot
04.2013 - 09.2013
Waitress
Barista, Old Town Mexican Café
01.2012 - 05.2012
Followed Physical Therapist
Advanced Physical Therapy
10.2011 - 01.2012
Client Service Associate
BAYADA
Bachelor of Arts - Sociology
University of Arizona
Associate of Arts - Sociology
Grossmont College
High School Diploma -
Newbury Park High School