Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Bustos

Summary

Outgoing and professional assistant, delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, computer skills, scheduling, data-entry and database administration.

Overview

9
9
years of professional experience

Work History

Case Assistant

El Abogado LLC
12.2022 - 07.2025
  • Developed expertise in various practice areas through ongoing professional development opportunities.
  • Collaborated closely with paralegals to complete critical tasks such as drafting correspondence or preparing motions to file.
  • Managed multiple high-priority cases concurrently, prioritizing tasks to ensure optimal results for clients.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a proactive approach to problem solving.
  • Maintained client confidentiality at all times, preserving trust and upholding ethical standards within the firm.
  • Managed billing processes accurately and efficiently, ensuring proper invoicing and prompt payment from clients.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Interviewed clients to obtain information relevant to cases.
  • Collaborated with attorneys to develop strategies for each case.
  • Volunteered for promotional events for the business and networking outside of work hours.
  • Collaborated with adjusters and contractors to assess property damages, resulting in accurate claim estimates.
  • Coordinated with policyholders on repair works, ensuring timely completion and adherence to quality standards.
  • Maintained extensive knowledge of insurance policies and regulations, guiding customers through the complex claims process.
  • Managed a caseload of diverse property damage claims, prioritizing workloads to meet deadlines and maintain productivity levels.

Administrative Specialist

United States Marine Corps
05.2018 - 05.2022


  • Established administrative work procedures to track staff's daily tasks.
  • Maintained clean office area to promote positive, professional environment.
  • Managed over 30 phone calls per day for administrative support.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
  • Prepared and establish team-based communications to foster collaboration and enhance team morale.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Created informational binders for standard procedures for records handling and example templates.

Restaurant Server

La Media Naranja
08.2017 - 02.2018
  • Used communication and problem-solving skills to resolve customer complaints.
  • Greeted customers, discussed specials and took orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Spoke to customers in native language to increase loyalty and establish relationships.

Retail Sales Associate

Plato's Closet
08.2016 - 03.2017


  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Processed credit card and debit payments, providing accurate charges and credits.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained 5 new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Spoke to customers in native language to increase loyalty and establish relationships.

Education

High School Diploma -

Everman High School
Everman, TX
05.2017

Skills

  • Administrative and Clerical Support
  • Multitasking In Fast Paced Environment
  • Customer Service Skills
  • Time Management
  • Attention to Detail
  • Problem Solving Techniques
  • Calendar Management
  • Strong Organizational Skills
  • Ease with Computers and Technology
  • Document and File Management
  • Data Entry
  • Case analysis
  • Court filing
  • Calendar management
  • Case preparation
  • Adaptability and flexibility
  • Correspondence and legal forms

Languages

Spanish
Native or Bilingual

Timeline

Case Assistant

El Abogado LLC
12.2022 - 07.2025

Administrative Specialist

United States Marine Corps
05.2018 - 05.2022

Restaurant Server

La Media Naranja
08.2017 - 02.2018

Retail Sales Associate

Plato's Closet
08.2016 - 03.2017

High School Diploma -

Everman High School

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Ashley Bustos