Ashley Butler
Augusta,Georgia
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
22
22
years of professional experience
Work History
Customer Service Representative Manager
Delta Dental
09.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Customer Service Associate
Paycor
08.2017 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Volunteer
Feed The Homeless
11.2014 - 12.2014
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Volunteer
Wesley Woods Senior Living
06.2001 - 08.2003
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
- Planted and maintained gardens to provide fresh produce for individuals in need.
Volunteer
Feed The Homeless
10.2001 - 11.2001
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Education
Bachelor of Arts - Psychology
Georgia Southern University
Statesboro, GA05.2025
Bachelor of Arts - Sociology
Southern New Hampshire University
Hooksett, NH05.2025
Skills
- Staff Support
- Raw Materials
- Corrective Actions
- Professional Phone Etiquette
- Customer Service Management
- Staff Training
- Disciplinary Action
- Evaluate Performance
- Contact Management Systems
- New Hire Orientation
- Performance Evaluations
- Team Coaching
- Job Assignments
Accomplishments
- Supervised team of 18 staff members.
- Achieved a work from home program initiation by introducing a plan for a productive and efficient work-from-home environment.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved complex challenges which led to a great customer experience and future interactions.
Timeline
Customer Service Representative Manager
Delta Dental
09.2020 - Current
Customer Service Associate
Paycor
08.2017 - 09.2020
Volunteer
Feed The Homeless
11.2014 - 12.2014
Volunteer
Feed The Homeless
10.2001 - 11.2001
Volunteer
Wesley Woods Senior Living
06.2001 - 08.2003
Bachelor of Arts - Psychology
Georgia Southern University
Bachelor of Arts - Sociology
Southern New Hampshire University