Ashley Butler
Mobile,AL
Summary
Organized office manager with deep experience supporting insurance operations, supervising staff, and maintaining accurate records. Skilled in scheduling, policy processing, claims follow-up, and client communication. Focused on improving workflow, solving problems quickly, and delivering reliable service.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Office Manager
State Farm
Mobile, Alabama
11.2008 - Current
- Managed State Farm office calendars, meetings, and appointment scheduling.
- Coordinated customer service calls and walk-in inquiries for State Farm clients.
- Processed policy documents and insurance forms for State Farm files.
- Tracked claims paperwork and followed up with State Farm team members.
- Supported agent correspondence, mail handling, and document filing tasks.
- Trained new staff on State Farm office procedures and systems.
- Resolved office issues and communicated updates with State Farm departments.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw daily front desk operations, greeted visitors, and directed inquiries.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Provided training to new hires on office policies and procedures.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Advised clients on coverage options and policy selections.
- Reviewed applications for accuracy and completeness.
- Processed policy changes, renewals, and cancellations.
- Coordinated with carrier partners on underwriting and documentation.
- Resolved client questions through phone, email, and office visits.
- Supported agency service standards across insurance policy workflows.
- Maintained confidential records using agency systems and files.
- Responded to customer inquiries and problems to promote great service.
- Maintained accurate records of all insurance transactions using computer software systems.
- Processed payments received from clients promptly according to established procedures.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
Insurance Agent
Farmers Insurance Agency
Mobile, Alabama
02.2008 - 11.2008
- Advised clients on coverage options and policy selections.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Explained policy terms, limits, and exclusions to customers.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Reviewed applications for accuracy and completeness.
- Resolved client questions through phone, email, and office visits.
- Provided customers with information regarding plan features, pricing, and availability.
- Calculated premiums and established payment methods, received customer payments and issued receipts.
- Stayed current on the latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
Education
High School Diploma -
Baker High School
Mobile, AL05-2005
Skills
- Insurance processing
- Policy development
- Records management
- Financial transactions
- Office management
- Staff supervision
- Team management
- Client relations
- Problem resolution
Certification
- Property & Casualty Licensed - Life & Health, Banking (Since 2008)
- LSA5 Licensed at State Farm
- Promoted to Office Manage from Agent with State Farm (2014)
Timeline
Office Manager
State Farm
11.2008 - Current
Insurance Agent
Farmers Insurance Agency
02.2008 - 11.2008
High School Diploma -
Baker High School