Ashley Byrd
Washington,DC
Summary
Certified Dental Assistant with several years of experience in general dentistry. Excel in communication, empathy, and teamwork. Friendly dental assistant building long term relationships with patients and staff. Hardworking , dependable and dedicated assistant with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Dental Assistant
Smile Dental Spa
Washington , DC
10.2018 - 12.2024
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices(four- handed dentistry).
- Took digital X-rays( Panoramic, BWX, and PA).
- Fabricated temporary crowns, bridges , and veneers.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Conducted routine maintenance of equipment used in dentistry operations.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Ordered supplies necessary for daily operations of the practice.
- Greeted patients upon arrival at the office and escorted them to an examination room.
Customer Service Cashier
Nordstrom Rack
Springfield, VA
06.2015 - 08.2018
- Built and maintained productive relationships with employees.
- Provided excellent customer service by helping customers locate items they were looking for.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Resolved customer complaints in a professional manner.
- Answered phone calls to assist customers with questions and orders.
- Informed customers of in-store promotions or pricing specials.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
City Carrier Assistant
USPS
Hyattsville, MD
02.2014 - 03.2015
- Organized packages in route sequence and delivered to correct addresses.
- Scanned labels on letters or parcels to confirm receipt.
- Handled undeliverable mail in accordance with established procedures.
- Acquired customer signature for registered and insured mail.
- Ensured compliance with all safety regulations while operating motor vehicle.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Delivered and collects mail on foot under varying road and weather conditions.
- Performed regular maintenance on assigned vehicle including checking oil levels, tires pressure and gas mileage.
Cashier
IKEA
College Park, Maryland
05.2013 - 12.2014
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Performed other duties as assigned by management.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Retail Sales Associate
Macy's
Arlington, VA
09.2010 - 10.2013
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Participated in team meetings and training sessions.
- Addressed customer questions and concerns regarding products and services.
- Assisted customers with finding the right product for their needs.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Demonstrated product features to customers.
Education
Certificate - Expanded Functions Dental Assistant
Fortis College
Landover, MD08-2016
Associate of Arts - Liberal Studies
University of The District of Columbia
Washington, DC06-2013
Skills
- Treatment planning/review
- Knowledgeable in [Dentrix]
- Dental impressions with putty, and iTero scanning
- knowledgeable in Invisalign attachments and IPR
- Flossing and polishing patient teeth/ fluoride application
- Endodontic procedure assistance
- Oral surgery assistance
- Appointment scheduling
- Clinical coordinating [ Team lead]
- Employee training [ Dental Assistant]
- True team player
Certification
- Registered dental assistant (DC licensed)
- CE courses up to date
- HIPPA
- CPR
Timeline
Dental Assistant
Smile Dental Spa
10.2018 - 12.2024
Customer Service Cashier
Nordstrom Rack
06.2015 - 08.2018
City Carrier Assistant
USPS
02.2014 - 03.2015
Cashier
IKEA
05.2013 - 12.2014
Retail Sales Associate
Macy's
09.2010 - 10.2013
Certificate - Expanded Functions Dental Assistant
Fortis College
Associate of Arts - Liberal Studies
University of The District of Columbia