Ashley Caballero
Orlando,FL
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
13
13
years of professional experience
Work History
Information and Referral Team Lead
Senior Resource Alliance
01.2022 - Current
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Coached team members in techniques necessary to complete job tasks.
- Monitored team member's phone calls to ensure quality assurance.
- Served as role model by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Gathered, organized and input information into multiple digital databases.
- Provided disabled adults and seniors with community resources.
- Scheduled telephone assessments for disabled adults and seniors who need in-home assistance.
- Provided disabled adults and seniors education on wait list programs.
Captioning Specialist
CapTel Service Specialist
01.2017 - 01.2022
- Verified data entered into database by reviewing, correcting and deleting data.
- Edited and reviewed captioned reports for clarity, grammar and spelling.
- Used keyboards by typing corrections and other words.
- Listened to speakers and repeated words verbatim into voice recognition software such as Dragon.
- Isolated mistakes or inconsistencies to correct incorrect information.
- Trained new employees on company rules and regulations including how to use computer system Dragon.
- Captioned over 70 calls for people who are deaf and heard of hearing.
Cashier/Line Cook Trainer
Taco Bell
06.2011 - 08.2016
- Operated and sanitized kitchen and food preparation equipment.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Maintained clean, sanitized and well-organized food preparation zones.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Education
High School Diploma -
Seminole State College of Florida
Sanford, FL03.2011
Skills
- Proofreading and editing
- Problem-Solving
- Performance monitoring
- Staff Training
- Excellent grammar
- Accurate
- Mentoring
Accomplishments
- Created training guide using Microsoft 365.
Timeline
Information and Referral Team Lead
Senior Resource Alliance
01.2022 - Current
Captioning Specialist
CapTel Service Specialist
01.2017 - 01.2022
Cashier/Line Cook Trainer
Taco Bell
06.2011 - 08.2016
High School Diploma -
Seminole State College of Florida
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