Ashley Cabrera
Arlington,Texas
Summary
Accomplished Administrator at AT&T Stadium, adept in office management and staff leadership, significantly improved document retrieval efficiency and employee productivity. Expert in customer service and recordkeeping, I excel in fostering professional growth and streamlining operations. My proactive approach and attention to detail have been pivotal in enhancing organizational function and stakeholder satisfaction.
Overview
10
10
years of professional experience
Work History
Administrator
AT&T Stadium
09.2021 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Fingerprint Technician
Identogo
10.2021 - 12.2023
- Enhanced fingerprint identification accuracy by meticulously analyzing and comparing fingerprints.
- Contributed to successful case resolutions by ensuring proper chain of custody for all collected fingerprint evidence.
- Used field equipment, devices and supplies to test surfaces for trace evidence, collect fingerprints and document findings.
- Assisted in training new hires, imparting essential skills required for success as a Fingerprint Analyst within our department setting.
Security Officer Supervisor
Andy Frain Security
09.2021 - 08.2023
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Assisted in the hiring process for new security officers by reviewing applications, conducting interviews, and providing recommendations to management.
Cashier Team Lead
Associated Grocers Inc.
04.2014 - 04.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Increased customer loyalty and retention.
Education
High School Diploma -
John Jay School For Law
Brooklyn, NY06.2015
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- Documentation And Reporting
- Decision-Making
- Team Building and Leadership
- Office Management
- Staff Management
- Work Planning and Prioritization
- Relationship Development
- Goal Setting
- New Hire Onboarding
Languages
Spanish
Native or Bilingual
Timeline
Fingerprint Technician
Identogo
10.2021 - 12.2023
Administrator
AT&T Stadium
09.2021 - Current
Security Officer Supervisor
Andy Frain Security
09.2021 - 08.2023
Cashier Team Lead
Associated Grocers Inc.
04.2014 - 04.2019
High School Diploma -
John Jay School For Law